VRQ Tool when Norton Internet Security Fails use and questions
All too frequently malicious programs evade the protections in Norton Internet Security. The malicious programs are not picked up on the scans.
Usually these particular malicious files and programs are not picked up on ANY scan from ANY company. So you now have your computer attacked
and no scan is able to handle this problem.
However the Norton VRQ Tool DOES pick up many of these destructive and malicious programs.
The VRQ Tool will pick the attack up even if the various Scans show no problem.
I have been using the VRQ Tool with great success.
The problem starts when the VRQ Tool picks up malicious programs, but the "Full Mode Cleanup" does not
In that case it must be removed manually, perhaps from the Registry. There are some malicious programs that require this manual removal.
The problem becomes more complicated when the location of the malicious file is not correctly reported by VRQ.
So now you know you have this malicious file that must be deleted BUT the reported location in VRQ does not seem to be correct.
Some malicious files and programs appear to be able to cause incorrect name and location reporting. So this of course makes it harder
to find and delete the file.
I cannot find any instructions for use of the VRQ tool.
If anyone has a solution to finding the files that VRQ detects as malicious please contact me.
In this particular case the VRQ detects seven or eight files. On full mode cleanup in will remove three but the same four files remain.
It cannot get rid of those four files. More files are created by the malicious file/program and VRQ can control the proliferation but not remove
automatically the souce. SO, how do I locate the source and delete it?????????
While I have Norton Internet Security 2009, Symantec will NOT help with this problem. It appears this attack got by Norton Internet Security.
Symantec wants money for each call for help in using the VRQ tool which can become ridiculous.
Again any ideas how to find these malicious files and does Symantec provide any on line support or documentation for use of the VRQ Tool.
I think it is an excellent tool and it uses a different technology than the regular Norton scans.
I hope someone can help with using the VRQ Tool.
Thank you very much.
<<Edit: Removed personal email ID and mobile number from the post as per the participation guidelines.>>Message Edited by TomV on 03-25-2009 09:57 PM