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Kudos0

Web pages not loading properly.. please help!

I really hope someone out there can help me.  The problem is I have a hard time explaining just what is going wrong with my computer.  Before I installed NAV 2009, I had no problems accessing websites.  I knew I had some viruses on my computer, but I didn't have any problems with web pages loading.  Now since I have installed NAV 2009, some pages won't load.  For instance, hotmail.com just loads a white screen and down in the task bar at the bottom, it says "Done", but it never loads.  MSN.com loads just fine, but hotmail won't.  On the side of the msn screen; however where it typically shows hotmail information, it says something about my browser needed javascript enabled.  I've checked several times, and it is enabled.  On other random websites, pictures won't load, or the web page is set up weird or links won't work.  Pretty much every time there is a link that doesn't work, when I hover my cursor over it, the taskbar at the bottom says something about javascript.  So I'm guessing my problem has something to do with script blocking or something.  Well, like I said, this all began when I installed NAV 2009, so I tried uninstalling it.  Still had the same problem, so I reinstalled it.  I have updated my browser from IE 6 to IE 7.  I have the latest version of Java (I know Java and javascript are two different things, but I thought what the heck, why not give it a try).  Nothing that I can possibly think of has seemed to work.  What's worse, because of this issue, I can't get ahold of any sort of Norton tech support from my computer.  Ugh it's so frustrating!  Can someone please shed some light onto my problem??  I would really appreciate it.  Oh by the way, I'm running on XP SP2, if that makes a difference.Message Edited by Sarah03 on 11-17-2008 08:21 AM

Replies

Kudos0

Re: Web pages not loading properly.. please help!

Hi Sarah03,

That sounds like a frustrating problem. I hope you don't mind if I ask a few questions.

You mentioned that you "knew you had some viruses"  - How did you discover that and are you certain that they are completely gone?

What Security program did you have before NAV2009?

Are you running any other security Programs?

Now for a few initial suggestions:

1) Perform a Full System with NAV2009 in Safe Mode.

2) As a second opinion to check for malware:

Download, install and update the FREE version of Malwarebytes.

Once those steps are completed, unplug from the internet, restart your computer in SAFE MODE and run a complete Malwarebytes scan. If items are found, follow the Malwarebytes suggested procedure.

Restart your computer in Normal Mode and check how things are working.

3) You should be aware that NAV2009 does NOT have a Firewall. You should use a third-party Firewall, or at the bare minimum, Windows Firewall.

Let us know how you do.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Web pages not loading properly.. please help!

A couple of things about Java.  Java does not uninstall previous versions, nor does it delete the folders in Program Files.  If you really want to clear up all Java stuff at this point, you should

1.  Go to ADD/REMOVE and remove all Java programs.

2.  Go to program files on your main drive, find the Java Folder and delete all contents.

3.  Connect to Java.com and download and install Java (the site will check your computer and tell you which version you need).

4.  Reboot.

This should fix all Java-related issues except the following kinds:

1.  If you use Firefox, it does have various script-blocking options.

2.  If you use the IE7 add-on IE7Pro, it also offers script-blocking.

However, neither of these should be an issue.  Script-blocking does not turn itself on; and if you weren't experiencing problems before, then they shouldn't be causing any now.

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Web pages not loading properly.. please help!

Additional advice.  In the constantly changing universe of software and its updates, there is an excellent and free product that will either constantly monitor your computer or check on demand for products that are either insecure or end-of-life.  It will tell you where they are on your computer, how to update the product (frequently giving you a direct link), what else you need to do, etc.  Start out with the easy option; then as you get confident, move on to the advanced.  The product is Secunia Personal Software Inspector.  Information and download are available here:  Secunia PSI.

If you don't want it on your computer, you can also scan the 70 most common pieces of software from their site.  But the software has such a small footprint and uses up so little headroom, it really is worth having.

Good luck

mijN360 2013, v.20.1.0.24; Win7 Pro, SP1 (32 bit), IE 9, Firefox 14, No other active securityware
Kudos0

Re: Web pages not loading properly.. please help!

I knew I had something bad on my computer because I had that XP Antivirus 2009 thing that misleads you into thinking that you have lots malware on your computer and that you need to purchase their software to clean it up.  Ever since I ran the full system scan with Norton, I haven't seen anything from that, and my scans have been clean every since that initial one, so I'm assuming it's gone.

Before NAV 2009, I just had an old version of Norton (2004 I think).  And I don't think I'm running any other security programs other than anti-adware and pop-up blockers. 

I will try your suggestions when I get home tonight, and will report back tomorrow if I can.  Thank you so much for your help!

Kudos0

Re: Web pages not loading properly.. please help!

Hi Sarah03

You stated you had some viruses.

1. After Installing NAV 2009, the infections could be removed so that if by any chance the infection changed  Internet Settings, Internally changed your Browser ever so slightly for it's own benefit and/ or was implementing Java in some way, without your detection. Once the objects were removed that these services or Programs become "hurt". With the removal, it still doesn't mean the settings to do with the Internet and Browser are back to Normal or Default settings that should be there. As the others have said try Malwarebytes Antimalware.

2. If there are still by any chance Registry values or settins left behind from the infections this could be what is interfering with your Browser or Java.

3. After doing all the scans and any more values/ files removed, if that still doesn't fix the problem Uninstall IE or Firefox completely then do a registry clean with the likes of "CCleaner"  Restart the PC, then from the full package re-install IE & or Firefox. A clean install not a upgrage from IE 6 to 7  or Firefox (2 or 3)   NOTE some of the addons for Firefox don't correctly install or show up in the "addons" list with the latest version (build) of Firefox. Like Icon doesn't show in toolbar etc.

Hopefully the other suggestions from others work before you get to my Post

Quads 

Kudos0

Re: Web pages not loading properly.. please help!

Phil_D,

I did all that you suggested.  The Malwarebytes program found like 25 things to remove, Norton found nothing (both in Safe mode).  I restarted my computer, and I'm still having the problem.  I guess I'll try reinstalling IE next. 

Kudos0

Re: Web pages not loading properly.. please help!

Hi Sarah03,

One suggestion I'd like to make. If you're still having problems, delete your System Restore Points and then run the Malwarebytes Full System Scan again in Safe Mode while disconnected from the internet.

Let us know.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow

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