• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

Kudos0

Help! trojan.malscript!html cannot remove

I recently was given a new tower but have been unable to remove a Trojan malscript infected file. I went step by step through the process Norton provided and still am unable to clear this up  Norton says this file must be removed manually but the process they provide does not help. Any help would be greatly appreciated

Replies

Kudos0

Re: Help! trojan.malscript!html cannot remove

I recently was given a new tower but have been unable to remove a Trojan malscript infected file. I went step by step through the process Norton provided and still am unable to clear this up  Norton says this file must be removed manually but the process they provide does not help. Any help would be greatly appreciated

Kudos0

Re: Help! trojan.malscript!html cannot remove

Hello kevinmcc

Welcome to the Norton Community Forum

What Norton product do you have and what is the version number of it please? What operating system and service pack do you have?

If you have malware which necessitates a manual removal, the best thing you can do is to go to one of these malware removal sites and put the trojan name in the topiic heading. They have the proper tools and expertise to help you clean your computer in the safest way possible. They work with you on a one to one basis which is not possible in this Forum. Please pick one of these and let us know which one you pick and the user name you will use.

Sorry, forgot to put in the sites.

Please go to one of these free Forums for help in removing your bad malware or rootkits.


http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(Thanks to Delph for providing the list of sites)

If it becomes necessary to reinstall your Norton product after your computer is all cleaned up, then we can assist you with that process.

Please come back with the malware removal site you pick. Thanks.

Success always occurs in private and failure in full view.
Kudos0

Re: Help! trojan.malscript!html cannot remove

Have you actually found the file? Do you know the path etc to the file? If so then perhaps you are just asking for a tool to remove a file whilst del in command prompt does not work? Please clarify/

Kudos0

Re: Help! trojan.malscript!html cannot remove

yes Nortan gave me the file number.The problem partly is partly me as i can use the computer but by no means understand alot of the terms other than simple layman terms and have to research each time there is something that i do not understand

Kudos0

Re: Help! trojan.malscript!html cannot remove

Product version is Norton internet security 2009 and my operating system is vista I do not know what you mean by service pack I am barely computer literate so please keep to simple laymen terms. Thanks for your help I will try the malware site and keep you posted.

Accepted Solution
Kudos0

Re: Help! trojan.malscript!html cannot remove

The decision is yours. If you wish for me to help I am happy to do so, if you want to go elsewhere for advice you are welcome to do so. Unfortunately when you say Norton gave you the file number, I am confused. Files have names and the name can be a number but files do not have numbers per se. Perhaps if you advise what Norton advised you to do and what you could not do, I can advise further. If for example you know that the file is called abc.exe and the path is c::\windows\system32 then the full path to the file would be c:\windows\system32\abc.exe. If you opened explorer and navigated to c:\WINDOWS\YSTEM32 AND THEN SCROLLED DOWN TO SEE ABC.EXE then the question would be did you select delete against abc.exe and what happened If the file is locked, then as I say I can advise how to unlock the file so that it will be deleted.

Kudos0

Re: Help! trojan.malscript!html cannot remove

After running the full scan it gave me a file number that it said needed to be deleted manually infected file c/users/joey/appdata/locallow/seekmo/v3.0/seekmo/dynamic/tooltpxmll/745037 this was on the tower when it was given to me I found it when I hooked up to the internet and changed my Norton account to this computer ad ran a full scan.And yes your help would be appreciated.Thanks

Kudos0

Re: Help! trojan.malscript!html cannot remove

Well something really weird happened while making all these postings all the sudden norton while checkinf the history i see that after a week norton now says they detected and quaratined the malscript infected file that for seven days have sid had to be removed manually

Kudos0

Re: Help! trojan.malscript!html cannot remove

Hello kevinmcc

Here is some information about that malware.

http://www.symantec.com/security_response/writeup.jsp?docid=2008-011517-3725-99

The definitions were just updated on Feb 4, 2011 for that malware.

Success always occurs in private and failure in full view.
Kudos0

Re: Help! trojan.malscript!html cannot remove


kevinmcc wrote:

Well something really weird happened while making all these postings all the sudden norton while checkinf the history i see that after a week norton now says they detected and quaratined the malscript infected file that for seven days have sid had to be removed manually


The definitions have been changed so that Norton is now allowed to delete that file, so has the flag accordingly.  Where as previously, the definitions were so that Norton was allowed to detect but not remove, so the flag of "Manual removal is required" is seen by the user.

Quads

Replies are locked for this thread.