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Kudos0

Firewall blocking printer

I'm running Norton Internet Security ver. 18.5.0.125 on my desktop.  My printer is networked via a Belkin Share router connected by a DLS cable.  My desktop runs Windows XP.  I can only print when I disable the Norton firewall.  I have tried to change some of the settings (Trust, Sharing) but haven't found the answer.  Any suggestions?

Replies

Kudos0

Re: Firewall blocking printer

Only the computer shows on the NS network map.

Kudos0

Re: Firewall blocking printer

Can you go through your Firewall History to see if there's anything of interest?

Mitka

Mitka - NSwBu 22.0.0.91 | WIN 8 x64 Pro | IE 11
Kudos0

Re: Firewall blocking printer

I'm running Norton Internet Security ver. 18.5.0.125 on my desktop.  My printer is networked via a Belkin Share router connected by a DLS cable.  My desktop runs Windows XP.  I can only print when I disable the Norton firewall.  I have tried to change some of the settings (Trust, Sharing) but haven't found the answer.  Any suggestions?

Kudos0

Re: Firewall blocking printer

Hi tomcatm1,

Try physically disconnecting the printer and reconnecting it to see if Norton then adds it to the Network Security Map.  You may then have to further edit the device to give it a trust level of "Shared" or "Full Trust."

Kudos0

Re: Firewall blocking printer

The nework security map shows only my desktop.  I tried to add the router by entering its IP address, but I got a message saying it was already on the network.  Why doesn't it show?  I don't know how to add the printer or find its IP address.  I tried disconnecting the cable from the router and reconnecting, but it didn't show up on the network.

The Belkin rep suggested shutting down the Norton firewall since the router firewall would protect me, but I don't know about that.

Kudos0

Re: Firewall blocking printer

Hi tomcatm1,

Try rebuilding the network to see if Norton is then able to see the printer.  Disconnect the printer and any other peripheral devices.  Open the Network Security Map and make sure that Remote Monitoring is turned OFF.  Next, close the Network Security Map (this must be closed prior to the next step).  Then, in the main Norton  window, go to Network Settings > Network Security Map and click Purge [+].  Now reconnect your devices.  The Network Security Map should recognized them automatically as you connect them.

Kudos0

Re: Firewall blocking printer

Hi tomcatm1,

Switching Norton firewall off, is a bad idea, as you then will have no protection on outgoing internet traffic.

Can you be more specific about your router and printer : brand, type, network printer or not, wireless printer or not, version of your printer software.

What do you mean by a DLS cable? DSL cable or something else? Then that will be your Internet connection only.

If your printer is a wired network printer, it will be connected to the router with a CAT5 network cable.

Only (wireless) network printers show up in your Network Security Map. Locally connected printers (USB) do not show up.

Some HP printers with a certain version of their software, for instance, require adjustments in Norton firewall, because HP then did not stick to the rules.

Also possible : you maybe need to adjust some router settings.

So plse provide some more details.

W8.1 Update 1 / W7-SP1 with IE11 and FF 30, TB 24.6, NIS2013 21.3.0.12 and N360 21.3.0.12, Android 4.2 with NMS 3.8
Kudos0

Re: Firewall blocking printer

Sorry, hvgsel.  The printer is connected to router with a USB cable.  I am running XP SP3 operating system.  IE 8, NIS 2011.  Belkin Share router.  I have a Dell desktop connected to the router via an ethernet cable and a Dell laptop which is connected to the router wirelessly.  When I have the laptop and desktop both on NIS network map shows both computers, but not the router or printer.  If I diable NIS firewall I can connect to printer and print from desktop.  If I'm connected to printer and re-enable firewall, I can still print from desktop.  If I then disconnect from priner (for example to print from the laptop), firewall blocks reconnecting and I can't print from desktop.  (By connect, I mean I am connecting/disconnecting via the Belkin router print and sharing center, not physically connecting/disconnecting the USB cable).  I tried what guru above suggested but could not get NIS to list printer.

Kudos0

Re: Firewall blocking printer

Have you tried plugging the printer into the wired desktop instead of the router.  That is how my setup works.  I have two other laptops that connect wirelessly and use the printer through print sharing on the desktop.  Plugging the printer into the router may cause it to act as though there are two completely different networks rather than one connected one.

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos2

Re: Firewall blocking printer

So, now we are getting somewhere.

The suggestion of Delphinium is worth considering, but then the computer where your printer is connected needs to be online all the time.

You use a Belkin utility to connect to your printer, which can only be connected to one computer at a time.

It is a program that simulates a USB connection over the network. You can then connect a device (printer, storage etc.) which is connected to the USB port of the router to one system in the network. But only to one system at the same time.

The device does not get an IP-address and therefore will never show up in your Network Security map of NIS.

By the way : my router also never shows up there, so that's not soemthing to look at further.

Basically this is the same utility that D-Link uses (then called Shareport) for the same purpose. Both are derived and are an OEM version of the generic utility called : SX Virtual Link.

Here is another problem with looks exactly like yours, but then with the Shareport utility :

http://community.norton.com/t5/Norton-Internet-Security-Norton/SharePort-won-t-run-after-a-re-boot-on-XP/td-p/382606

Just read the first post of the originator.

Now to a few questions :

1. Did you recently install new router firmware or a new version of Belkin Router and Print Sharing Center? 

2. Did you install NIS 2011 lately, updating from an earlier version?

3. What is the brand and model of your printer and router?

For the D-Link problem there seemed to be no solution then for the new version, as the utility was the culprit, also with other brands of firewalls.

If you supply the needed info, maybe we can get you somewhere further.

W8.1 Update 1 / W7-SP1 with IE11 and FF 30, TB 24.6, NIS2013 21.3.0.12 and N360 21.3.0.12, Android 4.2 with NMS 3.8
Kudos0

Re: Firewall blocking printer

I followed Delphinium's suggestion of plugging printer directly into the desktop, and after fiddling around with file and print sharing I now can print from my desktop and my wireless laptop.  Great.  But like you say, I need to keep my desktop on the network at all times.  This is ok because I don't turn it off.  Still curious as to why the setup with the printer attached to the router doesn't work though.  I read the thread you linked and it does sound like astara has the same problem with the external storage device I'm having with my printer but with a different router brand.  I did go into NIS program control and made sure that the Belkin router "connect" file is listed as an allowed program as suggested by Belkin.  My router is Belkin Share (F7D3302) and the printer is HP Photosmart C4600.  I haven't updated the router firmware or router and print sharing software recently.  I installed NIS 2011 before I installed the router so that hasn't changed either as far as I know.  Since astata didn't have any luck apparently, I wonder if my problem is unsolvable as well?

Kudos1

Re: Firewall blocking printer

tomcat,

One of HP's standard trouble shooting techniques for dealing with USB connected printer problems is to plug the printer direct into the motherboard connection at least to get it woriking -- they do this when people have the printer connected through an self-powered hub for example.

But they also suggest doing it first if you want to connect via wifi or ethernet from a router for example and then when you have it working OK with a direct connection transfer it back to the indirect connection -- like on your router -- and see if it works or is easier to get working.

Also with USB connected external devices it is essential to install the software for them including any special driver before you make the connection for the first time. If you don't then Windows pre-empts and installs whatever it has in its bag and that may work, but less effectively. So if you did not do this and find some of the features on the printer do not work -- like press to print or scan buttons

None of this may be relevant to what has been blocking your connection but it's worth bearing in mind. Unless there is some reason to need to use the router the direct connection would seem to be the best choice anyway.

You may like to have a note of this link to the support page for drivers and fixes for the CS4600 printer on XP:

http://h20000.www2.hp.com/bizsupport/TechSupport/SoftwareIndex.jsp?lang=en&cc=us&prodNameId=3831655&prodTypeId=18972&prodSeriesId=3739148&swLang=8&taskId=135&swEnvOID=228 

there are some fairly recent updates you may want to know about in case you run into the problems.

And this general page of links

http://h20000.www2.hp.com/bizsupport/TechSupport/SupportResources.jsp?lang=en&cc=us&prodTypeId=18972&prodSeriesId=3739148 

Hugh
Kudos0

Re: Firewall blocking printer

I am afraid indeed, that your connection problem is hard to cure, unless a newer utility and/or firmware solves the problem.

You can check if there is newer firmware or software :

http://en-us-support.belkin.com/app/product/detail/p/5132

http://en-us-support.belkin.com/app/answers/detail/a_id/3714/kw/F7D3302

A few more possibilities of you want to pursue.

First check if there's newer HP Software through HP update from the Start Menu, as Hugh more or less suggested.  But..before you update, first connect your printer directly to the USB bus of your computer. I have made a lot of HP printers working by updating to the last version. HP has done a lot solving connection problems lately.

Another possibility, but maybe the fastest, is to remove Belkin Uitlities and NIS without keeping the settings.

Then reinstall Belkin Utilities first and afterwards NIS. This has worked for some users.

You can look which exceptions are entered into Windows Firewall for the Belkin Utilites at install time and reproduce them in NIS firewall :

Start/Comtrol Panel/Security Center/Windows Firewall

Look for exceptions to modules of Belkin. A bit nasty work, but maybe valuable.

That's all i can think of at the moment. I have not discovered a helpfull Belkin forum yet.

W8.1 Update 1 / W7-SP1 with IE11 and FF 30, TB 24.6, NIS2013 21.3.0.12 and N360 21.3.0.12, Android 4.2 with NMS 3.8
Kudos0

Re: Firewall blocking printer

What exactly have you done?

Does the router and printer appear on NS Map?

If it appears, did you Full Trust the devices?

Mitka

Mitka - NSwBu 22.0.0.91 | WIN 8 x64 Pro | IE 11

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