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Kudos0

Identity Safe Problems

Hello All

I am new to Norton Internet Security 2011 and, am very pleased with the product. However, I am experiencing a problem with the Identity Safe in relation to two web sites, all my other regular sites I visit Norton logs me in automatically. Below are the two sites in question and, I wonder if someone with the same program would visit the two sites to see if they can get Norton to auto login.

Thank you for your time.

http://forums.techguy.org/21-windows-xp/

http://wallbase.net/

Replies

Kudos0

Re: Identity Safe Problems

Hello All

I am new to Norton Internet Security 2011 and, am very pleased with the product. However, I am experiencing a problem with the Identity Safe in relation to two web sites, all my other regular sites I visit Norton logs me in automatically. Below are the two sites in question and, I wonder if someone with the same program would visit the two sites to see if they can get Norton to auto login.

Thank you for your time.

http://forums.techguy.org/21-windows-xp/

http://wallbase.net/

Accepted Solution
Kudos1

Re: Identity Safe Problems

Hello midnightsurf and welcome!

I created accounts at the websites you mentioned and I am not able to get Identity Safe to autofill either login.

With TechGuy, when I log in, I am not presented with an option from Identity Safe to save my login information.  Even after manually creating an Identity Safe Login, it does not autopopulate the fields.

With Wallbase, even though Identity Safe offered to save the login information, when I go to login, the login fields are pre-populated by the webpage with generic content:  "login"  and "••••".

The issue appears to be with the method by which the websites present the login fields which is not recognized by Norton.

I can report these sites to the Symantec Team, but cannot make any promise of a fix due to the unique nature in which the sites collect login information.

Sorry if that was not the answer you were looking for.  If I hear anything new, I will let you know.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos1

Re: Identity Safe Problems


midnightsurf wrote:

I wonder if someone with the same program would visit the two sites to see if they can get Norton to auto login.

http://forums.techguy.org/21-windows-xp

http://wallbase.net/


fwiw ~ I have a registered account with Tech Support Guy.  So, easy for me to chime in.

From > http://forums.techguy.org/   > Login goes to  > http://www.techguy.org/login.html

I manually Login from http://www.techguy.org/login.html   (manual is my preference)

I changed my ID Safe login setting from manual to auto fill and auto fill populated my my login data ok. 

fwiw ~ sometimes with ID safe I've had to initially manually create a New Login scenario.

from http://forums.techguy.org/21-windows-xp/ 

Login also goes to http://www.techguy.org/login.html and populates my ID info.

Perhaps tweaking / checking ID Safe URL for Tech Support Guy may help.

I have not tried http://wallbase.net/

Over the weekend I had two (that I know of) sites that fell off the ID Safe tracks.

My webmail account and oddly Norton Community. 

In both instances the rendered URL for each site differed from my ID Safe URL

I created a New Login manually for each site with the new URL ... that fixed em'.

I've had to tweak or redo Logins from time to time.   I also have one site that worked one day and not the next.

Have been unable to reconcile why that site stopped working other than something must have changed.

fwiw  $.02

edit:  Tried http://wallbase.net/  with similiar results as Phil_D 

ID Safe saved my email as User ID.   But, even after correcting.  Unable to make ID Safe work with http://wallbase.net/  Interesting, URL does not change for Login or Register (Firefox with all scripts allowed)

NIS21.6 | VistaSP2 FF33 IE9 Compaq A931NR | Sandboxie | VoodooShield | EMET
Kudos0

Re: Identity Safe Problems

Hello All

I would like to say a very big thank you to Phil_D and bjm_ for taking both the time and, trouble to research the two web sites I was experiencing problems with regarding Norton's Identity Safe.

It is reassuring to know that it was not an error on my part and, I can accept the fact that the two web sites in question have their own peculiar way of logging-in.

Phil_D, I would be most grateful if you would report these sites to the Symantec Team as it may benefit all users in the future.


Regards midnightsurf

Kudos0

Re: Identity Safe Problems


midnightsurf wrote:

Phil_D, I would be most grateful if you would report these sites to the Symantec Team as it may benefit all users in the future.


Already done!

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: Identity Safe Problems

Moved to original thread for better exposure.

Replies are locked for this thread.