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Kudos0

can't open my norton 360 main window

i've been using my norton product for almost a year now, and suddenly i can't open my norton 360 main window for some reason.. i can't see it on my vista sidebar, and everytime i try to open it through the start menu, it nothing appears.. if i click it again the norton one click support appears and asked about some kind of installation.. 

funny thing is, its only the main window that doesn't want to appear.. if i right click on an icon, or storage device, i could still see the norton 360 -> scan now path, and it still works.. 

but still i can't get to the main window.. like how am i gonna be able to do full scans and comprehensive scans without the main window.. 

need immediate help..

Replies

Kudos0

Re: can't open my norton 360 main window

Hi,

The solution for this would be to remove the program with the Norton Removal Tool, and then reinstall it.
Here are the steps:
1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
2. Download latest Norton 360 installer:
- www.norton.com/n360s_5 Standard with 2GB Online Storage
- www.norton.com/n360p_5 Premier with 25GB Online Storage
- www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
- www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
- for other languages than English please go to the Norton Update Center: www.norton.com/nuc
3. Download Norton Removal Tool: www.norton.com/nrt
4. Disconnect from internet
5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
6. Reboot
7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
8. Install Norton 360 version 5 with the downloaded installer
9. Reconnect to the internet
10. Activate Norton 360 version 5 with the same key you have for the older version
11. Run Live Update until you get no new updates
12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)

You can check how the Norton Removal Tool works in this video.


Let us know the results.

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: can't open my norton 360 main window

i have one problem though.. my friend uninstalled my Norton using the control panel,, ... do i really have to use the norton removal tool??

Kudos0

Re: can't open my norton 360 main window

Hi,

it is advised to do it as the Removal Tool will clear the left registry entires and files what can cause troubles in later installations.

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19

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