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Kudos0

Symantec Email Proxy deleted the following email message

I had this happen this morning:

Symantec Email Proxy deleted the following email message

I have Norton Internet Security 18.5 installed with the latest signatures.

The email was from chase.com and was legitimate.   Since I don't have emails deleted from the source, I went to my Web Mail and forwarded the message again and then Microsoft Outlook retrieve the message.  It came through without a problem, HTML content and all.  The only difference being the FROM address, which I have received numerous emails from before.

My concerns are the following, if NIS is doing this:

-- Why isn't there an entry in the NIS logs reflecting that the email was issue.

-- Why doesn't Symantec just put the email in the Junk Folder provided by Outlook.

-- I can't disable Email Protection, without having NIS putting warnings to "FIX NOW".

Support just wants to remote control my machine since they don't have a clue.

Replies

Kudos0

Re: Symantec Email Proxy deleted the following email message

Hi 

Disabling email Protection could reduce your security!

Also you could ignore the warning by placing/clicking  the curson on the email scaning option and then clcik ignore on the pop up

Midou
Kudos0

Re: Symantec Email Proxy deleted the following email message

If Norton took the file, there would have been a popup or notification in history.  Microsoft Outlook also has a spam filter with it that may be causing an issue.  I don't use it, but I do see the occasional Microsoft update to the "Outlook Junk Mail Filter."

Under certain circumstances profanity provides relief denied even to prayer.Mark Twain
Kudos0

Re: Symantec Email Proxy deleted the following email message

But why does the email say "Symantec Email Proxy deleted...".    There is nothing in the Junk Mail folder, there is nothing in the NIS logs. 

It only happens about once every couple months.

Kudos0

Re: Symantec Email Proxy deleted the following email message

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