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Kudos0

Norton Power Eraser Problems

Hey all,

I just downloaded NPE on another computer and ran it. It asked to restart the computer and I accepted it, except that it is running into trouble restarting the computer back up. It gets stuck on that Safe Mode window and when it proceeds, nothing ends up happening except a pre-installed program that's apparently a back up/restore service pops up and asks for you to pay to use their services. This program is called Phoenix Always and has been on this computer for long time, so I don't think it's any kind of malware.

Any ideas what I can do to get around this?

Thanks.

Replies

Kudos0

Re: Norton Power Eraser Problems

Hi

Norton Power eraser is a aggressive tool a last resort tool

running it and fixing threats without proper knowledge  can  be dangerous

may just fix a few important windows files infected by malware and make the system unbootable!

Did you fix any file ?

Midou

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