My North 360 product recently expired and I needed to renew it. I tried to renew it but ended up purchasing the NIT 2011 product instead. I contacted customer support over the phone and she said refunded my NIT 2011 purchase and got me the correct 360 version 5 product. Then when I went to my products page, there was a download button next to the NIT 2011 product but not the 360 product. My 360 product is showing that it is renewed, but there is no download button. Also, my NIT 2011 product still works on my computer and it shows I have 366 days of protection left. Could my NIT 2011 product still be working and not my 360? Please help!