backdoor.tidserv removal tool
Runing XP SP3. Norton Internet Security 2011 came up with warning:
"volsnap.sys.vir contains threat backdoor.tidserv.inf"
Status "manual removal required".
Infected file is C:\Qoobox\quarantine\C\WINDOWS\system32\drivers\volsnap.fix.vir
Using option "remove this file" resulted in something like a "not possible" message.
Its says to run Norton Power Eraser. This took a long time to reboot, did an long scan and reported no threats.
Then I saw another page http://www.symantec.com/security_response/writeup.jsp?docid=2010-090608-3309-99
about the removal tool. I downloaded this tool, but after running it get the error:
"pre-boot operation failed, unable to continue".
I cant figure out how to manualy remove the threat. Can someone help?