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Kudos2

searchqu.com/406 removal

I seem to have a virus or something that changes the home page of my browsers to searchqu.com/406 no matter how many times I change them back to my preferences. I have NIS 2011 and have run couple  full scans but it doesn't seem to remove this virus-program. Has anyone else had problems with this virus-program and if so how did you get it removed?? I did make sure my NIS 2011 had the newest virus definitions before running the full searches.

Thanks to anyone that can be of help to me on this subject

BKVic

Replies

Kudos0

Re: searchqu.com/406 removal

BKVic

Welcome

Sounds like you need a little extra help

Download the free copy of Malware Bytes utility and run it. Be sure to use the free version, there is a conflict when you try to run more than one real-time security program.

Norton is good but not perfect so using more than one security program may be necessary to keep your system absolutely clean.

Hope this thelp - be sreu to let us know

Dick Win7x64 SP1 current NIS V21
Kudos1

Re: searchqu.com/406 removal

Hello BKVic

Welcome to the Norton Community Forum

I would also recommend a full scan with the free SUPERAntiSpyware program which is safe to use with your Norton Product.

Here is a free on demand antimalware scanner. It is safe to use on demand with your Norton product.


http://www.superantispyware.com/

Here is another site you can use to get the program.

http://www.filehippo.com/download_superantispyware/

The download button is on the right hand side. Please be careful not to download Spyware Doctor which is on the left side. Also, please don't forget to update the program each time before use of it. In fact you can update it every day just in case some malware may prevent you from updating it.

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view.
Kudos0

Re: searchqu.com/406 removal

I forgot to add that I did try the Super Anti-Spyware and while it picked up on a lot of things that NIS missed it  didnt get rid of the Searchqu.com/406 problem. Thanks for the suggestion though!

BKVic

Kudos0

Re: searchqu.com/406 removal

Thanks for the input, Im down loading the Malware Bytes and will post tomarrow on how the battle goes on!!! You know Ive used Norton as my computer protection for years and this is the first time Ive gotten something that it hasnt been able to find and get rid of that I know of. Pretty good track record as fare as Im concerned and I will continue to use them in the future. Ive never had any problems with them running on any of my PCs, just basicly install and forget, they do the rest! :)

BKVic

Kudos0

Re: searchqu.com/406 removal

There should be a couple of randomly named files, and a randomly named profile within Firefox's path with a search plugin that controls the homepage and possibly redirect.

c:\documents and settings\[username]\[RANDOM].exe

c:\program files\Mozilla Firefox\searchplugins\SearchquWebSearch.xml
c:\documents and settings\[username]\[RANDOM].tmp  (possibly)
c:\documents and settings\[username]\Application data\\Mozilla\Firefox\Profiles\[RANDOM].default\searchplugins\SearchquWebSearch.xml

After that you will still have to reset in your browser(s) the homepage etc.

Quads

Kudos0

Re: searchqu.com/406 removal

Remove directories C:\Program Files\Windows iLivid Toolbar\Datamngr\ToolBar


Kudos0

Re: searchqu.com/406 removal

i have this same proublem, I tryed to remove it mailwearbyts seemed to of done it, but its still on the computer !!! I removed toolbar and every thing and its still on here. Is Norton working on something to fix this?

Kudos0

Re: searchqu.com/406 removal

Hey..

Sorry to hear about your problem, have you tried to use Norton Power Eraser? its a good tool ro remove threat with.

http://security.symantec.com/nbrt/npe.aspx?lcid=1033

try this and see if it helps you with your problem.

let us now how it went, if it fixed the problem ot not.

Kudos0

Re: searchqu.com/406 removal

Hello

Have you people tried to follow what Quads mentioned in his post? Thanks.

Success always occurs in private and failure in full view.
Kudos1

Re: searchqu.com/406 removal

Thank you all for your suggestions. Tried all except Quads input which frankly I did not ubderstand at all. Is there a laymans way of doing this ? Sorry but I am quite new at resolving such issues ans in the past NORTON took care of all problems ! dont know how it missed this one. PS I use Internet explorer. Help from anyone greatly appreciated. 

Kudos0

Re: searchqu.com/406 removal

Hello ostowani

Welcome to the Norton Community Forum

I would recommend that you visit the Whatthe Tech malware removal site. They can tell you what tools to use and how to get your computer cleaned up. They work with you on a 1 to 1 basis and are experts like Quads is also. Please sign up and register with them and put the name of the problem in the heading and describe your problem.

Please go to one of these free Forums for help in removing your bad malware or rootkits.


http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(Thanks to Delph for providing the list of sites)

I've seen in Google a reference to the whatthetech site for this problem, so you may want to register with them to help you get your computer cleaned up. Thanks.

Please come back and let us know how you made out. Thanks.

Success always occurs in private and failure in full view.
Kudos2

Re: searchqu.com/406 removal

Thanks for the reply. Regrettably my computer skills are too limited to delve into such issues, it seems like I will have to get some professional help to get rid of my problem. Much appreciate your help. 

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