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Kudos0

wireless printer can't connect to my network

I have Norton 360 running Windows 7.  I have an HP LaserJet p1102w printer.  It works fine connected via USB.  But when I try to connect wirelessly, it sees my SSID network name, but when I try to connect, the window to enter my WEP key does not pop up.  However, when I try to connect to my neighbor's networks, the window pops up immediately.  I have reinstalled the software repeatedly and disabled my firewall and antivirus autoprotect.  Any suggestions?  I'm thinking my firewall is blocking access somehow. 

Replies

Kudos0

Re: wireless printer can't connect to my network

Has the wireless printer been given "FULL TRUST" in the Network Security Map?

Kudos0

Re: wireless printer can't connect to my network

The printer does not show up in the wireless network.  The printer can see my network name, as well as others in the area. 

Kudos0

Re: wireless printer can't connect to my network

Your Network in WIndows 7 is probably called Homegroup if you select the default -- try deleting this network and creating it again but calling it Workgroup  which was the default name before Windows 7 -- some systems have problems in talking out of Homegroup and maybe the ethernet connected printer is suffering from that.

In general I've found in helping others -- I don't have a wireless printer -- that it is better to get the setup working with a wired connection and then switch to wireless after you have it working wired over the ethernet but I think this printerf only offers USB and wireless?

Have you checked out the HP Support pages for you printer?  [If you are not on 64 bit Windows 7 then choose the WIN 7 32 bit listing]

There are some recent updates there including one firmware for the printer ( deals with something I don't understand) and there's this which you might download, install and apply:

» HP Home Network Diagnostic Utility 2011-05-09 , Version:4.2.0.003, 2.61M The HP Home Network Diagnostic Utility application provides diagnostic and help information to assist users when installing and using HP printers on their home network.

That improves something to do with firewalls and that may be why you can't see the printer.

And there is a special area for WIreless Help

http://h20563.www2.hp.com/p/_wireless/index.html?jumpid=ex_r602_go/wpc-support-hp 

You have installed all the HP software before connecting the printer the first time haven't you?

Hugh
Kudos0

Re: wireless printer can't connect to my network

Hugh,

I've got a printer setup for wireless connection on my network. The instructions were to install it with the USB cable connected. Do all of the updates. Confirm it was working then do the wireless thing. My printer was able to find the router when I hit the button on the router - after unlocking it. [this was part of the online install] An IP was assigned and I was able to install it on the connected computers.

Hope this helps

DickWin7x64 SP1 current NIS V21
Kudos0

Re: wireless printer can't connect to my network

dick,

Right that's the advice I passed on and it's in the HP reference too.

Hugh
Kudos0

Re: wireless printer can't connect to my network

Thanks for the useful resources.   I will try more of the suggestions in the article listed.  When I looked at the router setup, it said it uses a Windows Firewall.  I disabled it, but it still does not work.  The problem still seems to be that while the software finds my SSID name, the popup window to enter the WEP key does not appear.  This is true only for my network, not the others in the area. Very frustrating!

Kudos0

Re: wireless printer can't connect to my network

I wouldn['t regard disabling the router firewall as solution -- troubleshooting and identifying perhaps -- but it's a valuable first line of protection.

I'm sue there must be an answer in the hardware/lan setup or N360 settings somewhere.

Hugh
Kudos0

Re: wireless printer can't connect to my network

jamiedoc

Is the router set to braoadcast its presence? AND is it set so that new devices can be added. I keep mine silent and locked as a security measure. In that condition I can't add anything. The WEP key should be requested if one has been set. I assume that you have configured the router with a unique name, IP and set a key before trying to add devices.

You keep digging and we'll keep trying

DickWin7x64 SP1 current NIS V21
Kudos0

Re: wireless printer can't connect to my network

Hugh,

My bad. Was just trying to confirm that the written and software instructions say to do it like you said.

Sorry

DickWin7x64 SP1 current NIS V21
Kudos0

Re: wireless printer can't connect to my network

I had a similar problem. I resolved it by deleting  the printer from control panel>>printers and then reinstalling and letting windows find it ?   My scenario was driver updating from HP make sure your driver is WIN7. One more thing recycle the the wireless broadcast to factory setting.

BTW Do yourself a favor and secure yourself with a much stronger security code besides WEP, IF, your router supports WPA PERSONAL is much stronger.  Wireless printers are quite simple to hack into (reason to recycle to factory setting) go into your router and set the MAC address into the router's  firewall thats if your router has one   what kind of router is it?  look up the router from its manufacturer to see if it has one or if you know for sure.  

It definately sounds like its the firewall (hardware firewall)  i.e.  router start with that.    You said it works well when wired.

Hope this can help you.

Snazzzzzz

Kudos0

Re: wireless printer can't connect to my network

Thanks for the suggestion.  I had already spent a few hours online with HP.  I have also deleted and reinstalled the printer multiple times.  No matter which way I do it, I end up with the same result. 

Kudos0

Re: wireless printer can't connect to my network

The interesting thing is that it had no problem installing my Lexmark wireless printer, just the HP.  I'll check the "discover" setting--haven't come across that when I looked at the router setup.  Thanks again for the help, and I'll keep y'all posted!

Kudos0

Re: wireless printer can't connect to my network

Can you try disabling your Norton Smart Firewall and see whether you can use your printer? If not, uninstall the Norton product and then check whether you can use the printer. This way we can narrow down the problem, we can check whether Norton is causing it.

CyberLife :)
Kudos0

Re: wireless printer can't connect to my network

Did u delete the printer AND reboot then plug the USB cable back  letting  windows find it?

Did u also download the driver from HP for ur model/series of ur printer?

Did you recycle the wireless broadcast back to factory setting? If the wireless side had been corrupted and not recycled to factory settings all this effort will be useless.

Finally did u do as Cyberlife suggested so u can pinpoint where your problem might lie?

If your're still having problems, we need to know what you've done so far so we can better help you.

Snazzzzzz

Kudos0

Re: wireless printer can't connect to my network

Do you have MAC address filtering enabled in the router and, if so, have you added the printer's MAC address to the list of allowed devices?

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