All I have for data is .dat files IDDStore and IDDStore_bak
The import asked for a .npm .
I no longer have the original computer - it died.
Can I restore or import.
I have the latest NIS.
Welcome to Norton Communtiy!
Can you please give us the following info.
1. Version of NIS from which you have got those two files.
2. OS and Service pack.
3. The version of NIS you want to restore those files to.
NIS I had Norton set to auto update so I am guessing th elatest - the computer died a few days ago.
SP 2, I'll get to 3 soon
I the ncurrent verson of NIS is 18.6.29
the issue is I only have .dat no .npm files
Since you have the IdentitySafeDataStore files on hand, please try this
To restore the Identity Safe Data:
Check your identity Safe to see if it now displays your data. If so, I highly recommend Backing up your Identity Safe Data right now.
[Portions courtesy of Thalir, SendOfJive, AllenM and yogesh_mohan]
I did wat you said
remember all I have is 2 dat files ,IDDStore_bak.dat and IDDStore_.dat. The old hard drve is gone.
It asked for my paassword - I use the same password all the timeon NIS.
It asked if I wanted to create an account
It did not restore any of my passwords.
WIll this restore work with only those 2 files.
If not is there any way to import , or even export the data to text
I am reallly stuck bad without all those ids and passwords
After performing step 7 of Phil_D's post, and after rebooting in normal mode, were you able to login to your Identity Safe profile with your old password?
If not what was the error messge shown when trying to login?
There was no error , it asked for a login , it was not the PW I expected, checked hint, logged into an empty card logins flile
How big should these dat file be?
Did you follow Phil_D's post step by step?
it is very important that you first set up ID safe on your new installation as outlined in step # 1 from Phil.
Did you then boot into SAFE mode as mentioned in step #3? Were you able to copy the contents of your old .dat files to your current Norton installation folder?
If you have gotten this far then you should be able to restart in normal mode and log in with your old password.
Another option to replace step #3 is to disable Norton Product Tamper Protection in Misc Settings and log out of ID safe and turn OFF ID safe. Then try to copy the files as explained by Phil.
As to how big the .dat files should be, this really depends on how many logins, cards, etc that you have. It should definitely be more than a few KB in size.
Also, can you please confirm which version of Windows you have? You mentioned SP 2 in one post. Is this Windows Vista or Windows XP?
We have implemented a new login process tied to your Norton Account. Please see this forum thread for information on logging into your existing account.
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