Internet security removal does not work - provided by ISP
Can anyone help please, losing sense of humour...............
I have run the removal tool lots of times now, it says deleting this and that but it is sadly mistaken.
I am using XP and the security is provided by my ISP, tried the uninstall ISP version and 'bought' version, same result - nada.
Was version 2011 but automatically upgraded to 2012 recently.
This worked on another PC where it was a bought version, removed no problem.
So what is the problem here ? I could understand if it said X is wrong and I can'tt continue but it just says 'job done have a nice day' but nothing has changed.
Is there some setting I can use to allow this to work, I assume the removal tool is recieving mis-information but isn't smart enough to know it is deleting nothing ? Can I do something to help it know this. Nothing too technical please.
Seems pointless to just keep running the NRT. ISP is Orange who, naturally, deny they are doing anything. Please themselves as I have stopped paying for the licence so now have a free service. Would rather see it gone though.
Any help appreciated. John