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Kudos0

Re-Download Norton 360

I have Norton 360 installed on three computers, as my account allows.  One of these computers has crashed, and I need to re-install.  However, Norton is telling me that I need to purchase a new Key.  How can I download without the key?

Thanks,


Jeff

Replies

Kudos0

Re: Re-Download Norton 360

I have Norton 360 installed on three computers, as my account allows.  One of these computers has crashed, and I need to re-install.  However, Norton is telling me that I need to purchase a new Key.  How can I download without the key?

Thanks,


Jeff

Accepted Solution
Kudos0

Re: Re-Download Norton 360


AnimAlu wrote:

I have Norton 360 installed on three computers, as my account allows.  One of these computers has crashed, and I need to re-install.  However, Norton is telling me that I need to purchase a new Key.  How can I download without the key?

Thanks,


Jeff



No real problem -- Although often Norton recognizes a reinstallation on the ;same computer as just that and does not complain, if it does: first contact the Norton OnLine CUstomer Support via the CHAT route as below and tell them that that computer has crashed. and you want the activation liberated -- they'll do this with no pain ...

To contact customer support Click on this link and work on from there. You may have to scroll down a little to see the CHAT button.

You can choose CHAT or Email; email or phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

Then you can download the current version of N 360 as below but do make sure you match the correct subversion since the KEYs are not interchangeable between subversions -- although they are not tied to the the Version ID so you can upgrade on an older KEY:

New N360 V5: Click on the link that matches your version:

Norton 360 v5 Standard: http://www.norton.com/n360s_5/  << version with 2GB of online storage

Norton 360 v5 Premier: http://www.norton_co​m/n360p_5/    << version with 25GB of online storage

Norton 360 v5 Standard Netbook Edition: http://www.norton.com/n360sne_5/   Netbook Edition  << version with 2GB of online storage

Norton 360 v5 Premier Netbook Edition:  http://www.norton_co​m/n360pne_5/   Premium Netbook Edition  << version with 25GB of online storage

Make sure you get the right version since the keys are not interchangeable. SAVE the file where you can find it -- do not run it from the download site when Windows asks what you want to do.

You can download that file on any computer and transfer it to a thumbdrive to install on another.

When it asks you to activate it you can click on Subscribe/Renew and enter the key there. or you may have to click on Accounts on the GUI. Just make sure you use the same MyNortonAccount login as before ....

Please let us know how you get on .... 

Hugh
Kudos0

Re: Re-Download Norton 360

Thanks very much, this solved my problem...downloaded from your link in entered my product key...

Thanks,

Jeff

Kudos0

Re: Re-Download Norton 360

Jeff,

If only it was always so simple! But it can be now that you know where to find us!

Enjoy safe computing ....

Hugh

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