• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Kudos1

Product Key Code

Hi, I have over a month left of my NIS cover, and have purchased a new 1 years NIS protection from a local store.

How do I add the new cover to my existing account with loosing the Month that I have left to run.  Thanks guys.

Replies

Kudos1

Re: Product Key Code

Hi,

just keep using the old license, and on the last days (when there's only 1-2 days remaining) click on the Renew link, and you can put your new key in.

If you write it in earlier, the remaining days from the old license will be lost.

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Product Key Code

CR41,

Works like a charm, PapauZ's instructions -- I just did it and on the Renew screen that comes up there's a box for you to use if you have a KEY alrleady .....

You'll get an email from Norton confirming the extension .......

If it was for 3 PCs then on any others all you may have to do is Support / Subscription Status but when it's a new KEY, if you get expired then just enter the KEY for them -- I'm not quite sure how that works yet since I've only done the machine I'm on now.

Hugh
Kudos1

Re: Product Key Code

With a new key, on the first machine you have to enter the new key, email address and password of your Norton account to register the new key in your Norton account.

On the next machines, you only have to enter the new key.

Support/Subscription status will not work, as the machine does not know the key yet! This works only with subscription extension through Norton's site, as the key stays the same then.

Hugo

W8.1 Update 1 / W7-SP1 with IE11 and FF 32.0.2, TB 31.1.1, NIS2014 21.5.0.19 and N360 21.5.0.19, Android 4.2 with NMS 3.8
Kudos0

Re: Product Key Code

Thanks -- I wasn't sure.

Hugh
Kudos0

Re: Product Key Code

Thanks Guys, I have managed to get the subscription added to my existing account, by going onto the Norton live chat and explaining to the agent that I have a new key code, but want to add to my existing account. 

This was achieved by entering the key code into the renewals box, and when this was activated, the agent then gave me another code to re-entrer in to the same box.

This then transferred  the new subscription to my existing account, so nothing has been lost.

Kudos0

Re: Product Key Code

Thanks for letting us know it is all sorted out ....

Hugh
Accepted Solution
Kudos0

Re: Product Key Code


CR41 wrote:

Thanks Guys, I have managed to get the subscription added to my existing account, by going onto the Norton live chat and explaining to the agent that I have a new key code, but want to add to my existing account. 

This was achieved by entering the key code into the renewals box, and when this was activated, the agent then gave me another code to re-entrer in to the same box.

This then transferred  the new subscription to my existing account, so nothing has been lost.


Hi,

Glad to read that your problem was solved. Please help with a bit of houskeeping. Click on one of the messages to mark this thread as 'solved' so that others won't be tempted to stop by and offer additional assistance.

Thanks

Dick Win7x64 SP1 current NIS V21

Replies are locked for this thread.