• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Kudos0

NIS 2012 blocks Java applications from accessing the internet

Hi, so I noticed when I was trying to play the game Minecraft (which is written in Java) that it was giving me errors related to a denied internet connection.  After some normal troubleshooting steps, I found that the issue was Norton. (a computer without Norton installed did not have the connection issue)   Upon further investigation, I found that it was not just Minecraft but any Java application, such as a web IRC client, that was unable to connect.

I have attempted to set exceptions for the Minecraft exe, Java exes, and even disable the firewall completely, but it still errors out whenever any Java application tries to access the internet.

I have uninstalled and reinstalled Java as well as restarted my computer.

Windows 7 x64

EDIT: Suspecting that the issue could be Norton Online Family, even though it is not administering this account.  I will to work it out tomorrow.

Replies

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

I Totally agree with you ,NIS 2012 is blocking any access to Yahoo Games,Chess, Bridge....etc etc.

This is whilst running IE9 in 32 Bit.

If i use 64 Bit IE9 everything loads and works perfectly.

This is using Java 6 Update 27.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

mnkef / pcah9:

When you open your Add-on Manager in your 32-bit IE9 (Tools | Manager Add-ons | Toolbars and Extensions | All Add-ons) are all your Norton and Java extensions enabled?  Please note that I have NIS 2011 and Java 7.0, so the version numbers for your 32-bit IE9 extensions will not be the same as the screenshot below.

If you have the Firefox browser installed on your PC, does Java appear to run correctly from Firefox?

------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

The following are all enabled in IE 32 Bit:-Java plug-in 1.6.0_27.........Deployment Toolkit.....Java plug in ssv helper.....Norton toolbar....Norton Identity protection.......Norton vulnerability protection.

It is still happening on a regular basis but 64 Bit IE runs perfectly.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

nmkef / pcah9:

You can also try opening 32-bit IE9 and checking your Java installation at http://www.java.com/en/download/testjava.jsp.  This should tell you if your Java browser plugins are working correctly in 32-bit IE9 and whether your browser detects the recommended version of Java (currently Java 6 Update 27).

This won't really provde any useful information, however, if  some feature like Identity Safe or the parental controls in NIS 2012/Norton Online Family is blocking Java on specific web sites like Facebook, etc.

-------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS



Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Java is installed and working correctly as verified by the link in your reply.

I do not have online family/parental controls enabled at all.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Hey.

A question, have you checked Norton History Logs to see if you can find any clues to why your programs are being blocked?

did you have the same problem with earlier versions of NIS, or is this a new problem for you?

have you tried to uninstall Java from your computer and restart your computer and reinstall Java and see if the problem is still thier.

Good Luck

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

NIS 2011 worked flawlessly no problems whatsoever.

This problem only arose after firstly upgrading to NIS 2012 then installing Java update 27.

I have uninstalled Java 3 times and reinstalled it,it is verified working ok.

As stated 64 Bit IE9 is perfect with java,in the 32 Bit i have tried everything except uninstalling and reinstalling NIS 2012 but i do not know if it is NIS 2012 conflicting with Java OR Java conflicting with NIS 2012......as both have been updated and nothing else on my computer has changed except for Tuesdays windows updates.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

The Norton history does not show any sign of blocking any of the Java applications.

When accessing the Java test page from any browser it errors instantly.

Accepted Solution
Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Uninstalling the latest Java (1.7.0.0) and replacing it with 1.6.0.26 fixed the issue.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Hi pcah9:

I noticed that nmkef rolled back to Java 6 Update 26.  I wonder if the Java browser extensions for Java 6 Update 27 are the problem?

If uninstalling Java 6 Update 27 and installing Java 6 Update 26 (32-bit version here; 64-bit version here) doesn't work and if the Recent History and Firewall Activities in your NIS security history don't show any problems with Java, you can temporarily disable the Norton extensions in 32-bit IE9 to see if the Norton Toolbar or Symantec ISP extensions are the cause of the problem.

  1. Open 32-bit IE 9 and click Tools | Manager Add-ons | Toobars and Extensions
  2. Under Show, click All add-ons
  3. Under Symantec Corporation, highlight Symantec NCO BHO and click the Disable button
  4. Repeat Step 3 until all Symantec extensions are disabled
  5. Re-start IE9 and browse to a web page where your Java was not working (e.g., Facebook) and see if Java is now working correctly


If Java is working with all your Symantec extensions disabled, go back into the IE9 add-on manager and re-enable the Symantec extensions one at a time and repeat Step 5 until you can figure out which extension is blocking Java.  Remember to re-enable all Symantec extensions before exiting IE9.

If Java still doesn't work with all your Symantec extensions disabled then some other NIS feature (or some other IE9 add-on) is likely causing the problem.
---------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

pcha9:

I just had a brain fart.  I think Yahoo Games are actually Flash, not Java, games, so perhaps you have a problem with your Adobe Flash installation.  There are more troubleshooting tips for Yahoo Games here if my instructions below don't work.  If your Flash installation is fine then it's possible that simply clearing the cookies and cache in your 32-bit IE9 browser will solve the problem.

First, check your Flash installation here on the Adobe web site with your 32-bit IE9.  If your Flash isn't working or you don't have the latest Flash v. 10.3.183.7, do the following:

  1. Uninstall Adobe Flash from the Windows Control Panel
  2. Download and run the Adobe Flash Uninstall Utility to clean out remnants of any old installation
  3. Re-boot your PC
  4. Run the Adobe Flash Uninstall Utility again for safe measure
  5. Download the Adobe Flash v. 10.3.183.7 standalone ActiveX installer for IE from the FileHippo site here.  Be sure to download v. 10.3.183.7 (the current stable version) and not a beta test version.  Save the installation file to your hard drive and do not run the installation from your browser
  6. Install Adobe Flash from the Run command (Start | Run) with the new installation file with all browsers and instant messenger software closed
  7. Check your new Flash installation here

If you have Firefox or Chrome, the NPAPI (non-IE) version of Flash v. 10.3.183.7 can be downloaded from FileHippo here. If you prefer you can install Flash from the Adobe site (here for auto-detection of OS and default browser, here for any version of Flash), but I prefer using the standalone installers from FileHippo because Flash occasionally doesn't install correctly when you run the installation from your web browser.

-----------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 5.0 * Adobe Flash 10.3.183.7
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 G

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet


nmkef wrote:

Uninstalling the latest Java (1.7.0.0) and replacing it with 1.6.0.26 fixed the issue.


May have fixed your issue but, http://secunia.com/advisories/45173/

Sun Java SE 6 security baseline remains as 1.6.0_26 ; so JRE U27 is only a bug fix .

Full details :-  http://www.oracle.com/technetwork/java/javase/6u27...

http://secunia.com/community/forum/thread/show/11387/java_jre_7_disappeared_from_scan_results

NIS21.5 VistaSP2 FF31 IE9 Compaq A931NR
Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Well i have re-opened this as it was not solved for me,what has solved it is to uninstall nis 2012 and revert back to nis 2011.

There is now no problem whatsoever even with java 7.

So there is a conflict with nis 2012 and java.....This is on windows 7 64 bit and using the 32 bit ie9,64 bit ie9 works perfectly but note in that the norton toolbar is not enabled as Symantec can`t yet fully realise that users like to use 64 bit as this is now and the future.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Sorry i posted the previous without seeing your replies,but i already have the latest flash installed and as for the add-ons well i had tried that as it seemed the logical answer lay there first but to no avail.

On the yahoo games page in 32 bit ie9 sometimes the whole page freezes and to close it you have to right click the preview window or open task manager to close it and other times the actual game will come up like chess for instance but you can`t click anywhere on it as the java aplet will not load as though it is being blocked,so there is definately a conflict with nis 2012 and java on my machine but as stated nis 2011 and java 7 work perfect.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Yes java update 7 (1.7 the next release of Java NOT 1.6.0.27 the one offered on the Java website) is buggy (under 2011 cause never tested under 2012).  It constantly caused the Secunia online test to crash.  After a uninstall of Java 7, you would have to install, uninstall, and reinstall java 1.6.0.27 (offer on the site) before it is recognized properly.  Tested on both 7 and XP and the uninstall 7, install 1.6.0.27, uninstall 1.6.0.27, install 1.6.0.27 procedure is the only way for it to run properly.

Norton Internet Security 2012, Windows 7 Home Premium SP1 64-bit, Internet Explorer 9Please support my ideas to have an offline/online help system similiar to Microsoft Office help or Windows help for Norton products.
Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Thanks for that gem of a bit of info,may i say what an a-s about face farce to get it to work correctly.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

You have to perform that uninstall/install/uninstall/install ritual for the 1.6.0.27 to work properly after installing the Java update 7.  Well, that's the price you would have to pay for installing a version that is not released to the public (not on the get java website), only the devs.

Next time, just check the get Java website (http://www.java.com/en/download/index.jsp) and install the version listed.  Don't bother jumping hoops to install the latest version.

Norton Internet Security 2012, Windows 7 Home Premium SP1 64-bit, Internet Explorer 9Please support my ideas to have an offline/online help system similiar to Microsoft Office help or Windows help for Norton products.
Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

With the constant freezing and non loading of the java applet i had no other option than to either try update 7 to see if it worked as i knew the other versions would not or uninstall nis 2012,in the end my computer works perfect now with nis 2011 and update 7.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Does Secunia OSI crash with Java version 7?

Yahoo! Chess is hanging atm, but Pogo games and other Java applet works OK (could be Yahoo! Chess applet is coded badly/not compatible with latest version).  One of the reason I hate Java applets.  They are bulky and glitchy.  Why can't they switch to flash, which is more reliable IMO.

Norton Internet Security 2012, Windows 7 Home Premium SP1 64-bit, Internet Explorer 9Please support my ideas to have an offline/online help system similiar to Microsoft Office help or Windows help for Norton products.
Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

I have NOT had one crash/problem with update 7,all is well.

Yahoo games...chess/bridge was totally unusable with nis 2012 but as i stated back to nis 2011 and no problems with that or update 7.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Norton Internet Security 2012, Windows 7 Home Premium SP1 64-bit, Internet Explorer 9Please support my ideas to have an offline/online help system similiar to Microsoft Office help or Windows help for Norton products.
Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Yes i tried that and im getting a problem with this webpage caused internet explorer to close....i presume it is because i have update 7 installed.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

What version of Internet Explorer are you using?  On the XP machine, the secunia website loads fine and the Java Applet runs properly without crashing (despite me using Java 7).  But on the 7 machine, the OSI crashes IE9 (so I uninstall Java 7 on both machine and install the version on the get Java website).

Norton Internet Security 2012, Windows 7 Home Premium SP1 64-bit, Internet Explorer 9Please support my ideas to have an offline/online help system similiar to Microsoft Office help or Windows help for Norton products.
Kudos1

Re: NIS 2012 blocks Java applications from accessing the internet

Hi pcha9:

Welcome back to the thread.

Just regarding Darksta's comment about Secunia, I have NIS 2011, Java 7.00 (1.7.0.0) and Secunia PSI 2.0.0.3001 installed on my 32-bit Win Vista system.  My Secunia scan runs normally and reports that the security risk I had with Java 6U27 (mentioned in bjm's message # 13) is now patched.

To get a clean install of Java I first use the free Revo Uninstaller 1.93 (not the 2.5.3 Pro version) to uninstall my old Java installation. There is a Safe, Moderate and Advanced mode in Revo Uninstaller - I use the Advanced mode to thoroughly clean all residual Java registry entries and files, re-boot and install the new Java version from FileHippo (32-bit version here, 64-bit version here), and then test my installation with the Java Installation Tester.  If you're using the Revo Uninstaller in Advanced Mode for the first time, you will notice that you have the option of selecting which registry entries and files to delete.  I always select and delete every suggested item and Revo Uninstaller has never damaged my system.

You may be interested in an article I found here on the Java support site which reads in part:

SUMMARY

64-bit Windows operating systems (which may be Windows 7, Vista or XP) come with a 32-bit Internet Explorer (IE) browser as the standard (default) for viewing web pages. These operating systems also include a 64-bit Internet Explorer browser, however using it is optional and it must be explicitly selected to view web pages. Note that because some web content may not work properly in a 64-bit browser, we recommend using the default 32-bit browser and downloading 32-bit Java.

If you're using the 32-bit version of both Java and IE9, it's possible that a simple purge of your browser history in 32-bit IE9 (Tools | Delete Browsing History) , resetting your Internet security settings (Tools | Internet Options | Security | Reset All Zones to Default Level) or resetting your Internet privacy settings (Tools | Internet Options | Privacy | Default) could fix some of the odd behavior you're seeing on certain web pages.

---------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS



Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Hi pcah9:

A further comment regarding the Secunia OSI online scanner.  I checked the system requirements here and OSI is only certified to work with IE8 and Firefox 3.6.

That being said, I ran a quick OSI scan (i.e., with both scan options disabled) with my 32-bit IE9 browser and 32-bit Java 7 (v. 1.7.0.0).  The Java applet loaded correctly and the scan reported all my IE9 add-ons were fully patched.

My apologies to DarkSta.  I didn't understand that the benefit of the OSI scan was twofold - both as a test of your Java installation (you should see the message "Java Applet loaded successfully. Press "Start" to begin" after clicking the green Start Scanner button) and as a test to see if your other software requires a security patch.  Enabling OSI to perform a thorough system inspection will test several software programs in addition to your browser add-ons.

However, if your Java intallation is working with the Java Installation Test, it's still possible that the failure of the online OSI scan has nothing to do with Java.

--------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

Sorry, my previous post requires an important edit.

I wrote "I didn't understand that the benefit of the OSI scan was twofold - both as a test of your Java installation ...". It would heve been better to say "as a test of your browser's ability to run Javascript", since most Java applets do not require the Java JRE installation (i.e., the Java browser plugins) in order to run in your browser.   It's an important disctinction.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet


lmacri wrote:

Sorry, my previous post requires an important edit.

I wrote "I didn't understand that the benefit of the OSI scan was twofold - both as a test of your Java installation ...". It would heve been better to say "as a test of your browser's ability to run Javascript", since most Java applets do not require the Java JRE installation (i.e., the Java browser plugins) in order to run in your browser.   It's an important disctinction.


You had it right the first time.  JavaScript is unrelated to Java.  Java applets, such as the OSI, do require Java.

Kudos0

Re: NIS 2012 blocks Java applications from accessing the internet

SendOfJive:

Thank you for the correction.

Is it correct to assume that pcah9 could still be having problems viewing some web pages if the Java browser plugins are installed properly but active scripting and/or scripting of Java Applets is disabled in IE9 (Tools | Internet Options | Security | Custom Level | Scripting)?

--------

Windows Vista Home Premium 32-bit SP2 * NIS 2011 v. 18.6.0.29 * IE 9.0 * Firefox 6.0.0 * Java 7.0 (v. 1.7.0.0)
HP Pavilion dv6835ca, Intel Core2Duo CPU T5550 @ 1.83 GHz, 3.0 GB RAM, NVIDIA GeForce 8400 GS

Replies are locked for this thread.