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Product Key vs Product Serial Number: The same or different?
I ordered a new laptop for my mom and it was just delivered with a competitor's AV. I want to remove it and reinstall her NIS on the machine. She bought the software in 2009 and has renewed every year, the latest being in July 2011.
All the documents she has is the email for the renewal. I guess we downloaded the software and installed it versus buying from a store. So all we have is copies of the renewal and the Product Serial number is shown on every renewal.
So if I reinstall the software from a download and go to register the product, with the Product Serial Number act as the Product Key to associate her subscription with the new installation.
OBTW, she never registered with an onlilne account so I can't recover anything that way.
Suggestions, comments? Do I need to call Customer Service or Technical Support?