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Kudos0

New Error NIS12

I keep getting this error from Norton:

Norton Internet Security
19.1.1.3
Error: 8504, 100
Windows 7 Professional
7601.17640.amd64fre.win7sp1_gdr.110622-1506
Norton Autofix Results: 0 item(s)

What is it?

Replies

Kudos0

Re: New Error NIS12

Hi Warden30,

There are some old threads on the forum for Error 8504, 100.  These posts might give you some insight into the problem.

http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-8504-100/td-p/460096

RichD

HP-Mini 110 -1020NR (netbook) 2GB RAM, CPU N270 @1.60GHz, Windows XP Home, SP3, NIS 2011 18.6.0.29 (installed 12h00 GMT 18-JUL-11) , FF5,IE8
Kudos0

Re: New Error NIS12

I keep getting this error from Norton:

Norton Internet Security
19.1.1.3
Error: 8504, 100
Windows 7 Professional
7601.17640.amd64fre.win7sp1_gdr.110622-1506
Norton Autofix Results: 0 item(s)

What is it?

Kudos0

Re: New Error NIS12

Hi Warden30,

Did this just start happening recently, as in since yesterday?

Does this happen when clicking on Support > Get Support? If so, do you see a screen like the one in the following post?

http://community.norton.com/t5/Norton-Internet-Security-Norton/Support-Reports-quot-Installation-Failure-quot-after-Firefox-7/m-p/547806/message-uid/547806#U547806

If so you can check the version of the files in the post above. If you have this update and you receive the error under these conditions, then this is a known problem which Symantec is working on. It does not affect the normal operation of NIS other than this error being incorrectly reported.

Hope this helps.

Best wishes.

Allen

Windows 7 Ultimate SP 1, 64 bit, 32 GB * NIS Vers. 21.5.0.19 * Ghost 15 * IE 9, Firefox, Safari. Test laptop with W7 Home Premium 64 bit * NIS Vers. 21.5.0.19

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