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Kudos0

NIS2011 tray icon gray with slash, no green check

NIS2011 latest version
Vista Home basic
laptop

I installed NIS2011 on wife's laptop from NIS2011 disc
Installation went fine, no problems. Had to run live up date several times, no problems. So installation went well.
now this laptop has not been on the internet for about 1 to 2 years, so there were LOTs of windows up dates. So i went ahead an installed the windows updates pretty much by oldest ones first. That meant that i had to do lots of restarting
Well during one period of time I noticed that the Norton icon in the system tray was grayed out with white slash mark.
BUT when I opened the norton security panel, it said secure. in green. I also have a Norton "icon" on my sidebar gadgets and that also showed green secure, dispite the system tray icon showing different.
so the desprepencies have confused me.
1. Was I not secure when the system icon tray showed gray with white slash line?
2. which gives me a true reading on if I'm secure-
system tray icon?
green secure indication on Nortonuser panel?

Replies

Kudos0

Re: NIS2011 tray icon gray with slash, no green check

Just try restarting. Sometimes the taskbar icon won't update, so a restart / logout-login fixes the problem.  Or else, switch on silent mode and switching it off.  That will force the icon to update.

Kudos0

Re: NIS2011 tray icon gray with slash, no green check

as I had to restart many times because of windows updates, I had to restart my PC and the tray icon was back to green with check mark
but was I unprotected when it was grayed out with white slash?

is there something wrong with the program that caused that to happen?
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

Hello Calls

When the tray icon is gray with a white slash thru it, it means that the program hasn't fully finished loading up. Was there another security program on that laptop before you installed NIS 2011 on it?  If there was one, what is the other security program.? Thanks.

Success always occurs in private and failure in full view.
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

thanks
the only other security was NAV 2009. I had removed that and ran the NRT about d months ago.

When I installed NIS2011, I had set it to early load or aggressive as they now call it. so it should have loaded first thing
should I just uninstall/reinstall to be safe?
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

Hello Calls

Have you rebooted your laptop since you saw this gray icon with the slash? Please run a manual scan now and see if it finds any problems. It may be waiting for the first background tasks to get done.

Success always occurs in private and failure in full view.
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

Hi Calls,

The system tray icon shows the state of your Norton Internet Security product.  The gray slash will appear when that state cannot be determined, such as happens at startup before all of the Norton components are fully loaded.  Occasionally, a glitch in the startup will cause the icon to remain in the "stateless" mode.  If rebooting fixes it, as it almost always does, then there is nothing to worry about.  A gray slash is not the same thing as the Red X, which is used to indicate when something is not working correctly.  If the icon is now green, don't give it a second thought.

Kudos0

Re: NIS2011 tray icon gray with slash, no green check

NIS2011 latest version
Vista Home basic
laptop

I installed NIS2011 on wife's laptop from NIS2011 disc
Installation went fine, no problems. Had to run live up date several times, no problems. So installation went well.
now this laptop has not been on the internet for about 1 to 2 years, so there were LOTs of windows up dates. So i went ahead an installed the windows updates pretty much by oldest ones first. That meant that i had to do lots of restarting
Well during one period of time I noticed that the Norton icon in the system tray was grayed out with white slash mark.
BUT when I opened the norton security panel, it said secure. in green. I also have a Norton "icon" on my sidebar gadgets and that also showed green secure, dispite the system tray icon showing different.
so the desprepencies have confused me.
1. Was I not secure when the system icon tray showed gray with white slash line?
2. which gives me a true reading on if I'm secure-
system tray icon?
green secure indication on Nortonuser panel?
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

thanks all. So let me see if I understand this right.
if the NIS system tray icon is grey, it means that NIS is not fully loaded?
So in that state, does it mean that NIS is NOT completely protectung my system?
I have it set to early load.
I am on DSL connection, so as soon as I turn on my computer, I get connected to the internet.

1)
So if NIS is not completely loaded and Im internet connected, doesn't that make my PC compromised?
when I noticed the gray/white slash NIS system tray icon, I was already booted up for 5+ minutes.
once i noticed this, I immediately disconnected from the internet and shut dowm. upon reboot all was well

2)
so even if the NIS security panel (the one that opens when you click on the system tray NIS icon) shows secure, if the system tray icon is gray, then NIS is not really loaded?

Just concerned that the NIS program is not working right based on this incident
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

let me also add that when I noticed the greyed out NIS icon in system tray, I can't recall if it started like that, or if it CHANGED from green check to grey
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

I am confused as to what the current systray icon status is right now.

If it is green, I would not be concerned that it been gray for a brief period of time.

As you mentioned, that machine went through an installation of NIS 2011 followed by a "year or two" worth of Windows updates.

Things may have just needed to settle in a bit.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

sorry all I know I muck this about

after 1 of the restarts for completion of Windows update, the NIS system tray icon was greyed out. I did not notice it until well after 5 minutes passed. at which time I disconnected from the internet in fear that I was unprotected.
I then rebooted and the system tray NIS icon was with green check mark
But this all led me to some concern that my NIS 2011 might not be proper
But as I said, I had a year plus of windows updates to in stall and I did so grouped by month.
So there wer at least 80 updates with lots of "restart your computer" activites
So I gather that the constant start-restart activity may have freaked the NIS system tray icon and therefore led to the grayed icon
So sounds like I DO NOT need to uninstall-reinstall NIS2011 on the laptop?
(by the way the NIS2011 on the desktop PC is running fine)
Kudos0

Re: NIS2011 tray icon gray with slash, no green check


Calls wrote:

So sounds like I DO NOT need to uninstall-reinstall NIS2011 on the laptop?

Correct.  As long as everything is working now, I would leave NIS 2011 as is.

As you mentioned, with all the updates and restarts required, I think the system just needed to acclimate to all the new changes.

If it were me, I would leave well enough alone.

"Anyone who isn't confused really doesn't understand the situation."   Edward R. Murrow
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

You do not need to uninstall.  A gray system tray icon is a minor issue that happens occasionally.  It most likely was a health status reporting hiccup, where everything was working fine but the status icon could not determine or could not display the state of the product.  A problem with the program would have caused a red X - and most of those do not require a reinstallation, either.

Kudos0

Re: NIS2011 tray icon gray with slash, no green check

thanks
Kudos0

Re: NIS2011 tray icon gray with slash, no green check

i did look up this issue on the forums. But seemed like users with similar issues were not able to open thier norton security panel.
I was able to do this, so think my issue is a little different.

should I just uninstall/reinstall NIS2011 on the laptop?

Replies are locked for this thread.