My computer keeps reporting that Norton 360 is turned off. I have already uninstalled and reinstalled. What can I do now?
Hi, and welcome to our community!
How did you uninstall and reinstall? Did you just uninstall from Windows Control Panel (Add/Remove Programs), or did you use the Norton Removal Tool as well? Uninstalling only from Control Panel can produce symptoms like you've experienced.
Another possibility: do you have any other security software installed, that might be blocking your Norton?
A third possibility: is there a chance you might have picked up some malware? Try downloading and running the free version of malwarebytes for a "second opinion" before proceeding with the possibilities I describe below.
If you have other security software running on your machine, you should remove it (preferably using the specialized removal tool offered by its vendor on its website) so that Norton can run without interference.
Otherwise, if you uninstalled Norton only through Windows, use the following instructions to ensure a complete and safe remove-and reinstall; this should solve your problem. You will not have to pay for the program again, and your subscription days will automatically be recognized when you reinstall this way. Here are the step-by-step instructions:
This last step will reinstall Norton 360 and link it automatically to your existing subscription. You should now be back in business, protected by "the speed and power of Norton!"
Please let us know how this works out. We're here to support you until you can click that "Accept as Solution" button!
What other security/anti-malware products do you have/have had installed?
We have implemented a new login process tied to your Norton Account. Please see this forum thread for information on logging into your existing account.
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