Norton 360 stops working, internet stops working, customer support completely destroys computer
I started googling Norton 360 problems and I am having the same problems as everyone else, but it is now much worse after contacting customer support. My Norton 360 stopped working, I didn't really notice it at first until my internet stopped working. I was really confused because my internet works with the rest of my devices (laptop, Ipad, . . .). I spent hours trying to figure it out with no luck. I thought perhaps a Windows 7 update caused the problem. After what I thought of might have been a problem with the update, my computer would keep rebooting itself. So I opened it in safe mode and restored the computer back to before the update. It worked fine until I went to use the computer the next day. Same issues. I thought perhaps the automatic update re-updated itself. Went back on in safe mode to an earlier time when the computer worked fine and restored it. Realized Norton 360 was not working, decided that was probably part of the problem. Contacted Norton customer support, which seemed to be techs from India. I used my ipad to use the online chat and they had me put the computer in safe mode with networking. Internet worked fine. They did a remote session and used the Norton Removal Tool, did a reboot so of course I lost the remote session and when the computer rebooted, nothing was fixed and I had lost contact with customer support. I contacted them again via online chat with my ipad, I got a different tech and explained to them who was helping me in hopes they could reconnect me to the first guy. He said he could take care of the problem, so he is asking me all of the stupid questions the first guy did. Then customer support calls me and we start doing a remote session in safe mode with networking. He tells me to hang up the phone and if I needed to I could communicate with him I could through the remote session. He starts making changes and then does a reboot. Computer reboots itself, internet is still not working. Again I lose contact with the tech but I stayed on with the second online chat tech. I put it in safe mode with networking and now the internet does not even work in safe mode with networking. This guy doesn't even seem to care to want to help me and basically says that without internet access, he can't do anything and that I would need to take my computer to get fixed to take care of the internet problem. A lot of the issues with Norton 360 that I have found online show that Norton 360 is responsible for the internet not working. At this point, it is hours into it and no progress. I decide to give up and just want to restore the computer one last time so that it was functioning normally again and to reverse anything the techs did in their remote sessions. Now, I can't even do a restore. Whatever the second guy did, majorly screwed up my computer. I decided I better stop trying to fix it myself and have given it to a professional. After two days of trying to figure it out, he is stumped. The last update he gave me, he said he was going to try to recover all the stuff saved on it, but it didn't look good for the computer. He said everything he tried, every step forward ended up putting him 2 steps back. My computer is a Dell and is about a year old. I chose close to the most powerful one at the time with 1.5T for storage and tons of memory and all that stuff. It was around $1,000. My question now is, what do I do. The tech believes Norton 360 is to blame. I agree and more so, customer support is to blame because my computer was still working before they got their hands on it. How do I go about getting reimbursed for my losses? Is there a way to fix it? Is there a service center? What are my options?