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Kudos0

Error 8506, 422

I've been getting the Error 8506, 422 message all most every morning recently.  The first time I got it, I removed and reinstalled NAV (2012), since then it's gone away if I just reboot.  Is any progress being made of fixing this?

Replies

Kudos0

Re: Error 8506, 422

I've been getting the Error 8506, 422 message all most every morning recently.  The first time I got it, I removed and reinstalled NAV (2012), since then it's gone away if I just reboot.  Is any progress being made of fixing this?

Kudos0

Re: Error 8506, 422

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Error 8506, 422

Yea, the first time I had the problem, I used the removal tool and reinstalled.  Since then, I've just been rebooting. I got the error twice this week.

Kudos0

Re: Error 8506, 422

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 19.2.0.10)

Thanks!

Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.5.0.19
Kudos0

Re: Error 8506, 422

Sorry for the delay, I haven't checked back here recently.

I got the error again on 12/3 and 12/6. In both of these cases, it was right after rebooting (with the reset button) after a BSOD.

Kudos1

Re: Error 8506, 422

Hi Jeff,

     Please open Run by pressing windows key + R -> devmgmt.msc -> View Show Hidden devices -> open Non-Plug and Play Drivers-> Maximize the Screen Post a screenshot of that window.

Kudos0

Re: Error 8506, 422

Kudos0

Re: Error 8506, 422

Hi,

    one good solution for this is to first, make sure that you have a copy of your product key. To get it go to (www.myNortonaccount.com) <--- log in using the email address that is associated with your Norton account..

Once you have the product key handy. Run the Norton Removal Tool. (www.Norton.com/nrt)

run the tool. Make sure to restart PC, then redownload your Norton through www.Norton.com/download

skip to step 2 and look for the Norton product that you need to re install

follow the onscreen instructions and re activate your Norton Product..^^ hope that would help

I think therefore I exist
Kudos0

Re: Error 8506, 422

That is what I did the first time it happened (removed it with the removal tool, and reinstalled), but it came back.

Kudos1

Re: Error 8506, 422

Hi Jeff ,

         Thanks for the Screenshot. If you have a identity safe data back it up -> Goto Control panel uninstall norton AV ->select the second option to completely uninstall ->restart -> Run Norton Removal Tool -> Restart -> Goto the screenshot page -> if you find

NAVENG, NAVEX15, Norton Antivirus settings manager, starting from Symantec Data Store to SymEvent (entries starting with Sym)  ->right click on them click uninstall -> For the Restart prompts select no -> Goto Program files if you find Norton Folder delete it -> Goto Run ->type temp ->Delete all the files in there -> Run -> %temp% ->delete all ->Now Restart the PC ->Install Norton Antivirus->Run Live Update until you get no updates found message ->restart PC  | Let us know how it went for you and reply if you'd any difficulties

Kudos0

Re: Error 8506, 422

Thank you for the instructions Subash.

I had the error again this morning, before I followed your procedure.

The Live Update only requried runnng once.

I will let you know if the problem comes back.

Kudos0

Re: Error 8506, 422

Waiting for a Good reply Jeff...

Kudos0

Re: Error 8506, 422

I don't mean to hijack the post here, but I have been having the same problem and have followed the steps you've mentioned to fix the problem.  Thanks so much for posting.  Hopefully this solves my problem as well!  :)

Kudos0

Re: Error 8506, 422

Glad to hear that kthartline...

Kudos0

Re: Error 8506, 422

I have been reading posts about this problem since i have this error too for the past 5 days. Since there is no follow up report from the the 2 who tried the above method I'm hoping it worked for them. I have done the unsinstall-install-live update method using the NRT 4x (2x using NIS2011 and 2x using NIS 2012) to no avail. Hope this method works this time.

Kudos0

Re: Error 8506, 422

Hope to hear a good news from you....

Kudos0

Re: Error 8506, 422

Okay i had the chance of rebooting my pc 5x yesterday after following your instructions and so far so good. Each boot NIS2012 successfully initiated and functioned properly. And today, it's 2nd day, it is still working perfectly whereas my previous uninstall-install-update attempts prior to your instructions failed. I will post again later if anythings goes bad or , hopefully, everything is still okay.

Again, thank you very much for the help.

Kudos1

Re: Error 8506, 422

Very Glad to hear that...:)

Kudos0

Re: Error 8506, 422

Day 3 and my NIS 19.2.0 initiated and is running smoothly.

Kudos0

Re: Error 8506, 422

hi all

I think that I have found the easy solution to this problem.  All I had to do was delete the temp and %temp% folders of their contents and reboot , although I had just done a freshinstall on NIS2012 but I didn't have to go throuth the uninstall and reinstall steps. The system had AVG on it before and was attacked by the FBI moneypak ransomeware while AVG was installed.  so the procedure I followed:

windows key r--- opens the run dialog

entered temp

deleted the contents (all files and folders)

windows key r (again)

entered %temp%

deleted the contents (all files and folders)

rebooted

ran liveupdate untill all patches were installed

JOY JOY Happy Days all is good

Kudos0

Re: Error 8506, 422

Hi All (and Shamrock),

I've recently been getting the 8506, 422 error, say about 3 or 4 times a week for the last month or so.

This week it was worse so I decided to look into getting it fixed.

Before doing any uninstalling, reinstalling etc I wanted to see if there were any quick fixes I could try ... and so I took Shamrock's advice and BINGO it worked first time :)

Thanks!

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