Attempting to install Norton from CD over an existing subscription breaks Windows 7 CD drivers
This is a complete pain and a very shoddy way for a piece of software to behave.
I have been using 360 for a year and as my subscription was coming up for renewal looked into this. Amazon had a special offer of 360 V5 at half price if you purchased another product. Since I was going to anyway I purchased the other item and Norton 360 V5.
My subscription was due to expire yesterday - so I tried to install Norton from the new CD I bought from Amazon.
Norton then uninstalled rather than giving me the option to simply renew. I didn't think too much of this at the time, however 1 reboot later I found that my CD/DVD drive was no-longer recognised by Window 7. A yellow ! had appeared over it in device manager, yet when I checked for updated drivers I was told they were none.
Removing the CD drive from device manager and rescanning resulted in it stating that the driver had failed to install (!)
Reading these and other forums showed that Norton does not unistall fully when you tell it to. Instead it leaves a bit of itself behind which then blocks all access to your CD drive!
Apparently in order to remove Norton you need to run a special unistall application - multiple times. I could not find this so downloaded Norton again (which promptly screamed that it had expired!) and after a reboot the CD started working again. Thus it is clearly an issue with Norton and no other programme.
After much cursing all that is Symantec I finally got the new subscription loaded. After 3 hours of struggle!
1. Why when you insert a new version of Norton on CD are you not simply given the option to enter the new key and renew?
2. Why does Norton's 'unistall' not actually unistall!
and most importantly...
3. Why does Norton leave behind a piece of itself which then acts just like a virus preventing you from installing anything from the CD drive at all??!