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Kudos0

Cannot Log into Norton Identity safe 1 computer

Hi,

We have two computers in this house.... One in the Dining Room running Norton IS 2012

and one in my aunts bedroom Running NIS 2012

I cannot get into my norton account now from either computer

I have changed the password but it wont accept my email or password

I know its [Removed]

but its not accepting the changed password or the email address

Please advise?

It works on this pc in the dining room I was able to change the pass on the dining room PC it just pops up IDENITY LOG IN I put the new password in and im there... tried it on the other PC... Nothing......

and as I said the password reset wont even come up it just shows in chrome spinning around and around saying Connecting.................................. but nothing happens.

I also CANNOT log on to Norton Online with the new password or with the @gmail or @aol addt

[edit: Please do not post email addresses per the Participation Guidelines and Terms of Service.]

Replies

Kudos0

Re: Cannot Log into Norton Identity safe 1 computer

Hi,

We have two computers in this house.... One in the Dining Room running Norton IS 2012

and one in my aunts bedroom Running NIS 2012

I cannot get into my norton account now from either computer

I have changed the password but it wont accept my email or password

I know its [Removed]

but its not accepting the changed password or the email address

Please advise?

It works on this pc in the dining room I was able to change the pass on the dining room PC it just pops up IDENITY LOG IN I put the new password in and im there... tried it on the other PC... Nothing......

and as I said the password reset wont even come up it just shows in chrome spinning around and around saying Connecting.................................. but nothing happens.

I also CANNOT log on to Norton Online with the new password or with the @gmail or @aol addt

[edit: Please do not post email addresses per the Participation Guidelines and Terms of Service.]

Kudos0

Re: Cannot Log into Norton Identity safe 1 computer

I cant log on to mynortonaccount.com either

I used the same email addy with the new account

and it says its wrong.

Kudos0

Re: Cannot Log into Norton Identity safe 1 computer

NOW i am getting annoyed

Createdf  the account under my old AOL account and everything worked Cloud, and local log in

confirmed my account.

But when I go to myaccount.norton.com it says its wrong

I used the letters like it said.,...... I CAP 1 lower and a Symbol  (( for the Cloud ))

I put in it as I typed it and now its saying on the account its wrong,............

I give up,........ any ideas?

4:08 PM CST:

UPDATE tried even setting up a norton account online.......

I just get

An account already exists for this email address. Sign in or try a different Email Address.

Kudos0

Re: Cannot Log into Norton Identity safe 1 computer

http://community.norton.com/t5/About-This-Community/Terms-of-Service/m-p/1I just reformated mothers pc cause I messed it up somehow

norton wont let me log on even with the password reset

to nothing

yet its logged says everything is ok on  the other pc... But I had the same problems at first.

hxxp://i16.photobucket.com/albums/b10/cmarlow/Websites%20I%20am%20on/Forums/Norton/NortonWontLetMeLogOn.png

-- Christopher

its doing this on and off stuff on both pcs

 [Edit: Removed the link to the potentially malicious site to conform with Participation Guidelines  and Terms of Service  ]

Kudos0

Re: Cannot Log into Norton Identity safe 1 computer

I figured it out

the password was more than 6 CHAR and thats why it wouldnt take the password

all is well now!

Kudos0

Re: Cannot Log into Norton Identity safe 1 computer

Moved to own thread for better exposure.
Kudos0

Re: Cannot Log into Norton Identity safe 1 computer

I went though NIS 2012 Program....... went to settings......web..........idenity safe......... and deleted my whole account and started over.

Now I am getting an error when I try to move my passwords to the cloud.

says use valid Credintials. 

im putting in the right password.

Replies are locked for this thread.