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Kudos0

Identity Safe information transfer

How do i transfer my identity safe information from my old computer to this new one?

Replies

Kudos0

Re: Identity Safe information transfer

Hi michaelpavesi,The following should help you, if you need more info - you know where to find us!  EXPORT Identity Safe DataIf you use Identity Safe, before you uninstall N 360 you will want to go into Settings > Identity Protection > Log into Identity Safe by clicking on Configure (if not already logged-in) You will be interested in the Backup Identity Safe Data option - you can click on Configure and will be permitted to browse your system for a location to save the data to. You can create an Identity Safe BU folder in my Documents or on your desktop - but the choice of location is yours. Select a location you will remember. IMPORT Identity Safe Data.Once N360 is installed, go back to the Identity Protection Settings page (above) and Select Restore Identity Safe Data by clicking configure. If you set a password when you saved the data, enter that password, the location of where you saved the data and then click OK. Your Identity Safe data should be restored to what you had before you uninstalled Norton. These are the basic instructions, I would sugest you export (backup) to an external source (USB Drive) and then import (restore)  to your other system.
Kudos0

Re: Identity Safe information transfer

It seems I should have told you that I had Nortion Internet Security on my old computer and a 360 upgrade for this computer.  I exported a DAT file to a flash drive and 360 is looking for a different file.

What do I need to do now?  thanks.

Kudos0

Re: Identity Safe information transfer

Hi,

What is the version of the NIS product? Is that 2012 version?

Regards,

Prasanna

Kudos0

Re: Identity Safe information transfer


michaelpavesi wrote:

It seems I should have told you that I had Nortion Internet Security on my old computer and a 360 upgrade for this computer.  I exported a DAT file to a flash drive and 360 is looking for a different file.

What do I need to do now?  thanks.


Yes, unfortunately the ID safe data format has changed between 2011 and 2012.  It had been an .npm in 2011 and is currently .dat in 20112.

Perhaps this thread will tell you something you can use:

http://community.norton.com/t5/Norton-Internet-Security-Norton/Come-ON/m-p/552644/message-uid/552644/highlight/true#U552644

Kudos0

Re: Identity Safe information transfer

I think it is 2011, but how do I determine that for certain?

Kudos0

Re: Identity Safe information transfer

Hi,

Just click on Support->About on the main UI and let us know what is the version you see there.

To add, N360 5.0 accepts CSV and NPM formats only and DAT format is the one which was introduced only in our 2012 products. Can you just confirm if that's actually DAT which was exported?

If the Norton Internet Security was 2011, then take a backup in NPM format and just try importing the data here in N360 5.0.

Let us know how it goes.

Regards,

Prasanna

Kudos0

Re: Identity Safe information transfer

The version is 19.2.0.10

Kudos0

Re: Identity Safe information transfer

HI,

Then it would not be possible to import DAT into N360 5.0

As pointed out by Yank, backward compatibility is not supported.

Regards,

Prasanna

Kudos0

Re: Identity Safe information transfer

I find it disappointing that I cannot upgrade to a more expensive Norton product and not be able to easily transfer critical information.  It appears I can export a CSV file from NIS.  Can I import that into 360?

Kudos0

Re: Identity Safe information transfer

The issue is that the 2012 versions of the products are incorporating a more robust and flexible set of file formats than had previously been used...and Norton 360, because it is the most comprehensive of the Norton offerings, is the last to get upgraded to each year's new version. Thus, while Norton Antivirus 2012 and Norton Internet Security 2012 are already on the streets, Norton 360 "2012" (v.6) is still in Beta testing, and should be released within the next few months. It will support the new formats.

Kudos0

Re: Identity Safe information transfer

So, if I understand you correctly, the only way i can transfer Identity Safe information is manually, copying from NIS and entering it into 360.  If this is the case, I see the decision making at Norton to be less than customer friendly and there should have been some warning of this current incompatibility.  Needless to say I am very disappointed.

Kudos0

Re: Identity Safe information transfer

You continue to miss the point: how many people are going to downgrade from a 2012 product to a 2011 product, paying more money for less effective (if more comprehensive) protection? Clearly, the answer is nonzero: there's at least you. But before even the most customer-focused decision making--which, for over two decades, I have found Norton to have--can  find it cost-effective to invest what it would take to address that, there's some threshhold, below which it simply doesn't make sense. 

And how rational (or even technologically possible) is it to expect Norton to go back and retrofit their last 2011 product to be "forward compatible" when the 2012 version of Norton 360 is mere months away (and those who can't wait even that long can get the Beta today and retain access to those records)? You also need to remember that, had something been pushed out--at significant expense--to everyone "just in case" they were actually out there considering this downgrade, to warn them that for a few months they might have this file formats issue if they even use those functions, they would have confused a far greater number of users to whom this situation would never have applied, and for whom all those dire warnings would have had no meaning.

Just goes to show, you can't please all the people all the time....

Kudos0

Re: Identity Safe information transfer


michaelpavesi wrote:

I find it disappointing that I cannot upgrade to a more expensive Norton product and not be able to easily transfer critical information.  It appears I can export a CSV file from NIS.  Can I import that into 360?


Hi,

CSV is supported, you can try that option for copying your logins alone.

Regards,

Prasanna

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