Norton Bootable Recovery Tool Runtime error
My other computer has a virus/malware/spyware. It will not run an Norton scan, even in safe mode. I cannot connect to the internet. After some surfing around I thought the Norton Bootable Recovery Tool might be the answer. It is an older computer (Dell Inspiron 9200) and the CD/DVD reader does not work so I downloaded the Recovery tool onto an USB drive. I get as far as "start scan" and then get a runtime error program E:\sources\symantec_NBRT\nrt.exe and nbrt.exe application error, software exemption (0x40000015) occured in the application at location 0x73dfbea4. Is there any way to fix this?
I saw a similar issue on a Symantec forum and the solution was to open the command prompt and fix the root. Is this route something that might fix my problem?