OK here is my issue. The other day (last week) my son came to me with a computer issue. It had multiple pop ups saying that the hard drive and RAM had failed. I installed Norton IS(was not on his computer I had let it lapse by accident) and ran a check. It found 10 threats, was able to clean 9 of them. The one it could not clean was the boot.tidserv.
I then asked friends for help and have used NORTON'S tips for getting rid of this. I have used housecall(found and cleaned 4 threats nortons didn't see), Kaspersky( found nothing) and Nortons "POWER ERASER and The rescue tool.
To this date Nortons still says that I have this boot.tidserv threat on my computer. The only choices I have are Get help, rescan or exclude. What am I supposed to do with this?
Any help is GREATLY appreciated.