There is no Base Filtering Engine to click on!
Error: "5013,3" appears on my Norton 2012 product
STEP 2, #4 IS WHERE I AM STUCKSTEP 1Temporarily turn off Norton Product Tamper Protection
Start your Norton 2012 product.
On the General tab, click Product Security.
Move the slider next to Norton Product Tamper Protection to turn it off.
In the Security Request window, from the select the duration drop-down menu, select Until system restart, and then click OK.
In the Settings window, click Close.
Click the Start button, and then click All Programs > Accessories > Run.
In the Run dialog box, type the following text:
If you receive the User Account Control prompt, click Yes or Continue.
In the Services window, under the Name column, locate and double-click Base Filtering Engine. (THERE IS NO BASE FILTERING ENGINE FILE TO CLICK ON)
To the right of Startup type, verify that Automatic appears.
If Startup type is not Automatic, then in the drop-down list, click Automatic.
To the right of Service Status, verify that Started appears.
If the Service status is not Started, then click Start.
Exit the Services window.
Restart the computer.