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Kudos0

Fake 2012 antivirus keeps coming back?

I thought I had this all cleaned up. Made sure my antivirus was up to date and running.  Yet it keeps coming back.  When it does, you can't run any exe file. when you double click it, it asks what application to use to open in.

How can I be getting this virus when Norton Internet Security is running on the PC?

Replies

Kudos0

Re: Fake 2012 antivirus keeps coming back?


cgchris99 wrote:

I thought I had this all cleaned up. Made sure my antivirus was up to date and running.  Yet it keeps coming back.  When it does, you can't run any exe file. when you double click it, it asks what application to use to open in.

How can I be getting this virus when Norton Internet Security is running on the PC?


Hi, It sounds like you were unable to get all of the bits and pieces of the 'nasty' out of the system. What scans have you run to clean things? Malwarebytes free scanner found here: http://www.malwarebytes.org/products/malwarebytes_free is Norton compatible and a great way to get a second opinion about how clean your system is. The other product that may be used is the Norton Power Eraser found here: http://us.norton.com/support/DIY/index.jsp Use this one after the MWB scanner. It is quite powerful and has been known to eliminate needed files. Do not erase/delete the files it quarantines until after you are sure all is well.

Dick Win7x64 SP1 current NSBU
Kudos0

Re: Fake 2012 antivirus keeps coming back?

I own a copy of malware bytes and ran that the first time I found the virus. So i thought all would be good.  I haven't tried the power eraser.

I'm very concerned the norton let this virus re-infect the machine and/or didn't find it on a full system scan.

Kudos0

Re: Fake 2012 antivirus keeps coming back?

Hi cgchris99,

Here is a link for the removal of what you describe as the Fake 2012 AV:

http://www.bleepingcomputer.com/virus-removal/remove-win-7-antispyware-2012

Have a look and see if this procedure hits anything you may have missed.

Kudos0

Re: Fake 2012 antivirus keeps coming back?

Ok, thanks for the info on the removal. However, shouldn't Norton take care of this?

Kudos0

Re: Fake 2012 antivirus keeps coming back?

Hello cgchris99

When you say you own a copy of Malwarebytes, do you mean you have the paid version of the program? If you do, the paid version of Malwarebytes will interfere with NIS. The problem with the rogue antisoftware is that they are always changing. It is also possible that you have other malware on your computer which is downloading this malware to you..

Since it has been coming back a few times., I would recommend a visit to one of the free removal sites and ask them if your computer is clean. They willl work with you until it is clean.

Please go to one of these free Forums for help in removing your bad malware or rootkits.


http://www.bleepingcomputer.com

http://www.geekstogo.com/forum/

http://www.cybertechhelp.com/forums/

http://forums.whatthetech.com/

(Thanks to Delph for providing the list of sites)

Please stop by one of these sites and have them analyze your system and see if it is completely clean.  Let us know what they say. Thanks.

Success always occurs in private and failure in full view.
Kudos0

Re: Fake 2012 antivirus keeps coming back?

Ok, I can uninstall malware but it wasn't on the PC when we first got the virus but did have NIS 2012 installed

Kudos0

Re: Fake 2012 antivirus keeps coming back?


cgchris99 wrote:

Ok, I can uninstall malware but it wasn't on the PC when we first got the virus but did have NIS 2012 installed


Hi,

I'm sorry you had to discover that neither Norton nor any other security product is perfect. It is a fact and one that is unlikely to change any time soon.

The best advice I can offer is to keep your operating system and security software current, have a product like Malwarebytes free scanner found here: http://www.malwarebytes.org/products/malwarebytes_free on your desktop to run whne there are questions or you just want a second opinion and be sure that the chair/keyboard interface is fully engaged in the activity. Will this prevent all of the possible problems? No, it will just limit them.

The only way that I've found to keep a computer from having any problems is to leave it in the sealed box that it arrived in.

Not the most uplifting message I've ever written but then the facts are there and it is better to face them and deal with the consequences than to 'assume' it will never happen to me.

Stay well and surf safe

Dick Win7x64 SP1 current NSBU

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