• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs
Kudos0

Inoperable Hardware Devices : Symantec Network Security Miniport #5

Hi All Norton 360 v 5.1.0.29 Users

I'd really appreciate your assistance to fix this problem reported by Norton 360. Below are the error messages.

SoftwareUser

________________________________________________

Norton 360 Diagnostic Report

Inoperable Hardware Devices

Problem: Norton has detected inoperable hardware devices.

Recommendation: You may want to confidgure these hardware devicecs. Run Device Manaager to properly configure hardware devices.

Details

Data Type              |   Device Probem and Description

Devicec Type        |   Symantic Network Security Miniport #5

Device Status       |   Failure using the VxD loader. (Code 19)

Plug and Play ID  |   ROOT/SYMC_SYMIMMP\0004

________________________________________________

Device Manager

Network adapters

Symantic Network Security Miniport #5

Properties - General - Device status

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device.

________________________________________________

Troubleshoot

Uninstall and then reinstall your device.

Following the instructions prompts the message:

Device Manager

Failed to uninstall the device. The device may be required to boot up the computer.

This troubleshooter is unable to solve your problem.

________________________________________________