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Norton Identity Safe Online Vault Invalid Login
I am not able to login to my vault online thru web at https://identitysafe.norton.com/vaultLogin. It repeatedly tells me that I'm entering an invalid password. I can login to identity safe thru NIS, Firefox, and all other norton accounts without issue.
More curious. If I open NIS and go to Setting > Web > Identity Safe > Identity Safe Setup Configure where I am prompted by a popup warning window that I will be logged out of the current identity safe profile to create a new one. I select yes. An identity safe window opens. In that window it tells me that there is already a vault in my norton account and I am prompted to enter the password for my ONLINE vault. I enter it and it logs me in without issue.
So why does my vault password work thru the NIS application but not online? Any suggestions would be appreciated. Thanks.