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Kudos0

REFORMATTED MY PC! HOW TO REINSTALL NORTON WITH OLD LICENSE

Hey guys,

I have a compuer with Norton 360 v.5 intalled in it, we're planning to reformat it because the hard disk is starting to malfunction. I hope Norton can allow me to re-install with the same product key and activation code. We stil have 221 days left in our current subscription.

Please advise me. What should I do? 


Regards,

Jason Arellano 

Replies

Kudos0

Re: REFORMATTED MY PC! HOW TO REINSTALL NORTON WITH OLD LICENSE

Hi bidong,

Welcome to Norton Community,

Yes, You can re-install the product using the same key, after formatting your system.

Before formatting the computer,If you use identity safe,  take a backup of Identity safe data using following instructions

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?version=current&product=norton+360&lg=english&ct=united+states&entsrc=redirect_pubweb&layout=retail&actstat=activated&substatus=current&ncoap=1&pvid=f-n360-cur&ncoap=1&docid=v59882571_enduserprofile_en_us&ncoap=1&partner=&ispid=&sitename=&ncoap=1

Install N360 and activate the product with same key.

Run Live Update until you get no new updates and restart whenever it requires.

Restore your Identity Safe data using the above instruction

Please keep your Norton product key handy to activate your product after installation or you can find the key by logging into Norton account link: www.nortonaccount.com

Hope this helps,

Thanks,

Senthil

Kudos0

Re: REFORMATTED MY PC! HOW TO REINSTALL NORTON WITH OLD LICENSE

what if i dont use Identity Safe?
Kudos0

Re: REFORMATTED MY PC! HOW TO REINSTALL NORTON WITH OLD LICENSE

No problem, If you are not using identity safe, no need to backup and restore identity safe data. Follow remaining steps which are mentioned there.