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Kudos0

Error 8504,104

Hello!

I went to run a Quick Scan on my PC last night before shutting down and it would not respond  The icon in my taskbar for Norton then dissappeared. I tried to click on the shortcut on my desktop to get Norton to run and it would not do anything.It was completely frozen. Then. I right clicked on the shortcut to open the program and got an error messgae saying I encountered an error with these numbers:8504, 104.

I was able to start an online support session and followed the directions and the problem was solved  by following Step 1 in the directions... simply restarting my PC.

I am wondering what kind of error was this and what caused it to happen? I have had Norton for all of the  3 years I have had a PC and this has never happened.

Kinda scared me when everything dissappeared and I couldn't get the program to run.

Thanks for any help.

I have Norton 360 Version 5.1.0.29

Replies

Kudos0

Re: Error 8504,104

Hello!

I went to run a Quick Scan on my PC last night before shutting down and it would not respond  The icon in my taskbar for Norton then dissappeared. I tried to click on the shortcut on my desktop to get Norton to run and it would not do anything.It was completely frozen. Then. I right clicked on the shortcut to open the program and got an error messgae saying I encountered an error with these numbers:8504, 104.

I was able to start an online support session and followed the directions and the problem was solved  by following Step 1 in the directions... simply restarting my PC.

I am wondering what kind of error was this and what caused it to happen? I have had Norton for all of the  3 years I have had a PC and this has never happened.

Kinda scared me when everything dissappeared and I couldn't get the program to run.

Thanks for any help.

I have Norton 360 Version 5.1.0.29

Kudos0

Re: Error 8504,104


CarolinaGirl wrote:

Hello!

I went to run a Quick Scan on my PC last night before shutting down and it would not respond  The icon in my taskbar for Norton then dissappeared. I tried to click on the shortcut on my desktop to get Norton to run and it would not do anything.It was completely frozen. Then. I right clicked on the shortcut to open the program and got an error messgae saying I encountered an error with these numbers:8504, 104.

I was able to start an online support session and followed the directions and the problem was solved  by following Step 1 in the directions... simply restarting my PC.

I am wondering what kind of error was this and what caused it to happen? I have had Norton for all of the  3 years I have had a PC and this has never happened.

Kinda scared me when everything dissappeared and I couldn't get the program to run.

Thanks for any help.

I have Norton 360 Version 5.1.0.29


Hi,

Trying to explain why some of the random things happen with computers is a task I cannot imagine attempting. I have found that rebooting before I panic usually helps. I do this at least weekly as part of my maintenance routine.

The computers are built by humans, the software is built by humans. We should all accept that humans are not perfect so it follows that the things they build will not be perfect.

Best I can do by way of explaining what happened and why.

Do stay well and surf safe. [it's raining in Charlotte] so much for Carolina blue skys

Dick Win7x64 SP1 current NSBU
Kudos0

Re: Error 8504,104

Thanks.

I was really wondering more of what type of error it was since I have read a little here and have not seen any posts about it or anyone else encountering such an error.

Oh well...thanks anyway. Hope the rain in Charlotte clears up.

Have a great afternoon!!

Kudos0

Re: Error 8504,104

"I was really wondering more of what type of error it was since I have read a little here and have not seen any posts about it or anyone else encountering such an error."

The best answer I can give you is 'I don't know.'  Sorry

Dick Win7x64 SP1 current NSBU
Kudos0

Re: Error 8504,104

Okay, thank you very much.

Really a shame that it's not known what type of errors Norton is having or what they mean.

Kudos0

Re: Error 8504,104


CarolinaGirl wrote:

Okay, thank you very much.

Really a shame that it's not known what type of errors Norton is having or what they mean.


Hi,

I would agree with you and I'm sure there are a few bald technicians who wlso wish that. The error message is not specific to a single, simple error so it isn't always the same one that produces the message. Finding and fixing random errors that only happen sometimes is very difficult.

I'm sure they will keep trying


 

Dick Win7x64 SP1 current NSBU

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