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Kudos0

Update Norton 360 V5.2.0.13

Hey I pressed Liveupdate a few times and my Version is still 5.1.0.29...

I rebooted and its still 5.1.0.29     :(

How I update manually???  (Norton 360 Brazil)

Replies

Kudos0

Re: Update Norton 360 V5.2.0.13

Hey I pressed Liveupdate a few times and my Version is still 5.1.0.29...

I rebooted and its still 5.1.0.29     :(

How I update manually???  (Norton 360 Brazil)

Kudos0

Re: Update Norton 360 V5.2.0.13

I have the same version, 5.1.0.29 and experience the same problem.  I've run Live Update a number of times with reboots and have not been upgraded to 5.2.0.13.

Kudos0

Re: Update Norton 360 V5.2.0.13

Hi

Could you run liveupdate repeatedly  until it shows " your Norton product has latest updates" and Restart your system whenever it requires.

Note: If you have installed N360 V5 newly on your system, you need to run live update approximately 10 times to get the latest updates 


Hope this helps and let us know how it goes?

Thanks,

Senthil

Kudos0

Re: Update Norton 360 V5.2.0.13

I have the same Problem with the german "Deutsche Telekom"-Version of Norton 360. Even repeated LiveUpdates do not trigger the upgrade to 5.2 What now?

Kudos0

Re: Update Norton 360 V5.2.0.13

Hi,

After performing the steps(mentioned in the previous post), if you still have this problem. Could try un install and re installing the product , follow the below steps to un install and re install

If you use identity safe, before un-installing the previous product, take a backup of Identity safe data

Remove NIS from Start Menu or from Control Panel -> Add or Remove programs  (if this is not work,follow below steps)

Please download Norton Removal Tool from following link :  www.norton.com/nrt  and follow the procedure which is mentioned in the link

Install the NIS  and Run Live Update until you get no new updates(Run 9 to 10  times) and restart your system whenever it requires

Restore your Identity Safe data

Please keep your Norton product key handy to activate your product after installation or by logging into Norton account you can get the key.

Let us know how it goes?

Thanks,

Senthil

Kudos0

Re: Update Norton 360 V5.2.0.13

Thanks. This sounds easy but it isn´t, because the product is part of a "Deutche Telekom"-Package, where they provide validated kits...

Kudos0

Re: Update Norton 360 V5.2.0.13

I am stuck at the 5.1.0.29 version. I have used live update many times till I got the message the program is uptodate. After that did not work I reinstalled 360 and once again ran the live update, and reset my PC when asked, until I got the uptodate message and after wasting all that time the program is still not updated to 5.2.

Kudos0

Re: Update Norton 360 V5.2.0.13

sory for my bad english.i want ask becose on my norton 360 version 5 i have  version 5.1.0.29 and with live update nathing change.and my norton toolbar dont work with moxila firefox 10.i have italian version of norton 360 and evrithing work perfect only this 2 update not.thanks soo match.

Kudos0

Re: Update Norton 360 V5.2.0.13

Hi All,

Sorry for the trouble with Norton! Please provide us little more information regarding the system specification and also the log.lue file.

To collect the logs please find the location below,

Windows XP: C:\Documents and Settings\All Users\Application Data\Norton\{*guid*}\Norton\LUE\Logs\log.lue

Windows Vista/Windows 7: C:\ProgramData\Norton\{*guid*}\Norton\LUE\Logs\log.lue

Thanks for your contribution,

Preetha DG
Norton Forums Moderator
Symantec Corporation

Kudos0

Re: Update Norton 360 V5.2.0.13

I'm running Windows 7 Professional 64bit but don't see the log files you mention.  Here's a shot of the norton tree in file manager...

Kudos0

Re: Update Norton 360 V5.2.0.13

OK, where should I send the files?

Kudos0

Re: Update Norton 360 V5.2.0.13

I run windows 7 home 64 bit and when i goo inside C\programdata\norton 360/after i find in this folder: MUI,engine and engine64 inside of this i find  2 new  folder:   first folder with 5.1.0.29 and second folder with 5.2.0.13.version.I dont find this {*guid*}\Norton\LUE\Logs\log​.lue sory.

Kudos0

Re: Update Norton 360 V5.2.0.13

I have the same problem with my Comcast Version.  I am stuck at 5.1.0.29 and have tried updating with liveupdate tons of times and then reinstalled the software and still no luck.  I think its time Norton admits they have a problem here. 

File Attachment: 
Kudos0

Re: Update Norton 360 V5.2.0.13


carisma36 wrote:

I have the same problem with my Comcast Version.  I am stuck at 5.1.0.29 and have tried updating with liveupdate tons of times and then reinstalled the software and still no luck.  I think its time Norton admits they have a problem here. 


Norton has already said that the 5.2 update is not available for the Comcast Norton Security Suite at this time.

Kudos0

Re: Update Norton 360 V5.2.0.13

Where did they say that?  Their product releast statement didn't mention anything about Comcast.  It would be nice if they at least offered a way to update the Toolbar considering I use FF and now all my logins are unavailable.

Kudos0

Re: Update Norton 360 V5.2.0.13

OK, hier it is, the log, hope it helps to find out where the problem is...

File Attachment: 
Kudos0

Re: Update Norton 360 V5.2.0.13

HI carisma36,

The Comcast product is Norton Security Suite.  It has essentially the same feature set as Norton 360, but it is not Norton 360.  Unlike Norton 360, Norton Security Suite is free to Comcast subscribers.  The release schedule for the two programs are not the same.

Kudos0

Re: Update Norton 360 V5.2.0.13

Ah, here's the file...

Running Win 7 Professional 64 bit.

File Attachment: 
Kudos0

Re: Update Norton 360 V5.2.0.13

Having the same problem. Found the log that seems to show a problem. Here it is. 2012-02-02-15-34-11-953 : 0x08A4 : Information : Engine Version: 6.9.0.47 2012-02-02-15-34-12-000 : 0x08A4 : Information : Resolving : %OSMIGRATION%=0 2012-02-02-15-34-12-000 : 0x08A4 : Information : Product Version: 5.2.0.13 2012-02-02-15-34-12-000 : 0x08A4 : Information : Instance GUID: 3CCD884B-5726-11E0-8563-F0DEF14693F4 2012-02-02-15-34-12-000 : 0x08A4 : Information : dwStage = 5 2012-02-02-15-34-12-000 : 0x08A4 : Information : Patch Mode: Engine 2012-02-02-15-34-12-000 : 0x08A4 : Information : min version not met (mui): 5.1.0.29 (current), 5.2.0.13 (min) 2012-02-02-15-34-12-000 : 0x08A4 : Information : patch dependencies not met 2012-02-02-15-34-12-000 : 0x08A4 : Information : Target Version (registry): 5.1.0.29 (original) 2012-02-02-15-34-12-000 : 0x08A4 : Information : Target Version (silo): 5.1.0.29 2012-02-02-15-34-12-000 : 0x08A4 : Information : InstallCachePath = C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360\A5E82D02\5.2.0.13 2012-02-02-15-34-12-000 : 0x08A4 : Information : OldInstallCachePath = C:\Program Files (x86)\NortonInstaller\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\N360\A5E82D02\5.1.0.29 2012-02-02-15-34-12-000 : 0x08A4 : Information : Resolving : %INSTALLING%=%INSTALLING% 2012-02-02-15-34-12-000 : 0x08A4 : Information : Resolving : %LANGVERMAP%=%LANGVERMAP% 2012-02-02-15-34-12-000 : 0x08A4 : Information : Resolving environment variables. 2012-02-02-15-34-12-000 : 0x08A4 : Information : Resolving : %SEAMLESSUPGRADE%=0 2012-02-02-15-34-12-047 : 0x08A4 : Information : Resolving : %INSTALLING%=1 2012-02-02-15-34-12-047 : 0x08A4 : Information : Resolving : %LANGVERMAP%=1 2012-02-02-15-34-12-078 : 0x08A4 : Information : CommitEngine time: 32 2012-02-02-15-34-12-078 : 0x08A4 : Information : min version not met (mui): 5.1.0.29 (current), 5.2.0.13 (min) 2012-02-02-15-34-12-078 : 0x08A4 : Information : Engine Succeeded (0x00000000) 2012-02-02-15-34-12-078 : 0x08A4 : Information : No matches found 2012-02-02-15-34-12-078 : 0x08A4 : Information : URL: ?module=9000&error=200&MID=3CCD884B-5726-11E0-8563-F0DEF14693F4&build=956A3D1175034C31B3FF711BD020E8DB&d=0&f=6.1.7601.1.0.1&g=3CCD884B-5726-11E0-8563-F0DEF14693F4&j=5.2.0.13&language=09.01&o=5&product=Norton%20360&v=6.9.0.47&version=5.1.0.29 2012-02-02-15-34-12-078 : 0x08A4 : Information : ping guid created: {BC70D1C7-8DFD-4344-AE10-CED5AA353AE5}
Kudos0

Re: Update Norton 360 V5.2.0.13

Sorry that I lost the crlf in the prior post but it you look you can see there seems to be some sort of version compare problem. when you look at the text (min) and current version. Hope this helps get to the bottom of this. BTW, my W7 64 Home premium updated just fine, but the W7 64bit prof. version is having the problem. Regards,
Kudos0

Re: Update Norton 360 V5.2.0.13

Same Problem with W7 Ultimate...Is there any solution planned for the (very) near future?

Kudos2

Re: Update Norton 360 V5.2.0.13

All,

Thanks for your patience and sorry for the trouble!

We're looking in to this to see why some Norton 360 5.x users can't update to 5.2.

If you're using Norton Security Suite from Comcast, the 5.2 patch is not available yet for that particular product. 

I'll update when I have more information! 

Kudos0

Re: Update Norton 360 V5.2.0.13

Same issue still happening... Not updating to 5.2 via LiveUpdate... Spanish SKU

Kudos0

Re: Update Norton 360 V5.2.0.13

First Hello Everyone!

I have the same problem Polish version 360 5.1.0.29

Kudos0

Re: Update Norton 360 V5.2.0.13

Hello Everyone!

If you are not able to update to Norton 360 v5.2, you could try to do as Tim Lopez recommended ("Firefox 10 Support for Norton Toolbar" 01-31-2012 11:00 AM).

I loaded and executed N360-ESD-18-6-0-29-EN.exe; that removed N360 (v5.1.0.29) from my computer; I rebooted; after rebooting I got it doing the installation by clicking that same .exe file again. With a couple of LiveUpdates and reboots after the installation it finished having the latest protection updates and version information 5.2.0.13. The updated N360 is in English. I haven't got time to do any testing so I only hope it's OK now.

Kudos0

Re: Update Norton 360 V5.2.0.13

Tim-

I am unfamiliar with what versions are current but attempted to download the latest N360 from the internet today but the product didn't finish the download.  I was running on Vista on Comcast as my email provider. 

Any ideas of why product wouldn't complete the download (I reattempted three times).

Kudos1

Re: Update Norton 360 V5.2.0.13

Dcoffman61 wrote:

Tim-

I am unfamiliar with what versions are current but attempted to download the latest N360 from the internet today but the product didn't finish the download.  I was running on Vista on Comcast as my email provider. 

Any ideas of why product wouldn't complete the download (I reattempted three times).


Are you talking about the commercial N 360 or the free from Comcast version of the Norton Security Suite?

Kudos0

Re: Update Norton 360 V5.2.0.13


aapovaari wrote:

Hello Everyone!

If you are not able to update to Norton 360 v5.2, you could try to do as Tim Lopez recommended ("Firefox 10 Support for Norton Toolbar" 01-31-2012 11:00 AM).

I loaded and executed N360-ESD-18-6-0-29-EN.exe; that removed N360 (v5.1.0.29) from my computer; I rebooted; after rebooting I got it doing the installation by clicking that same .exe file again. With a couple of LiveUpdates and reboots after the installation it finished having the latest protection updates and version information 5.2.0.13. The updated N360 is in English. I haven't got time to do any testing so I only hope it's OK now.


Actually I tried the same file (N360-ESD-18-6-0-29-EN.exe) and it seems to be ok - but as I do not want my Norton to run in English I decided to uninstall it again. When trying to install the Danish version I still have the problem not receiving the new uptade through LiveUpdate.

I do really look forward to a solution asap as I need my Norton Toolbar in Firefox...


It's nice to be important - but it's more important to be nice
Kudos0

Re: Update Norton 360 V5.2.0.13

T. Chinese version has the same problem.  I think Nortion has tested the update in English only.

Kudos0

Re: Update Norton 360 V5.2.0.13

And the Swedish as well. And please you experts outside of Norton Support team, don´t tell me what will work or not, i´ve tried everything. 

I want i solution from the official Norton support team.

Kudos0

Re: Update Norton 360 V5.2.0.13

SteenRM said:

Actually I tried the same file (N360-ESD-18-6-0-29-EN.exe) and it seems to be ok - but as I do not want my Norton to run in English I decided to uninstall it again. When trying to install the Danish version I still have the problem not receiving the new uptade through LiveUpdate.

-----------------------------

I had the same thing in the Polish version. The English version given by you on the forum is updated properly.

Kudos0

Re: Update Norton 360 V5.2.0.13

Hi all
I have a Norton 360 v5.1.0.29 and also through live update, I could upgrade to version v5.2.0.13, I uninstalled and reinstalled and I have not helped.

If you have solved this problem that I see many users are affected with this version, so with Firefox 10, Norton bar does not work.

I pray immediate solution, since we are paying a premium product and as such, has to work well in Firefox and other applications

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Kudos0

Re: Update Norton 360 V5.2.0.13

same issue here 360 ver 5.1.0.29 cant update to 5.2

ran updater-rebooted about 85 times and no luck.just went through this same problem with nis.

please fix the updater problem,shouldnt have to sit at the computer and run live update 10 times and reboot.this should be done automatically.not being harsh but it gets frustrating.

Kudos0

Re: Update Norton 360 V5.2.0.13

Hello,

I have the same issue :(

I have Norton 360 5.1.0.29 ( FRENCH version ) on windows 7 ultimate 64 bits and i can't update it by liveupdate ...

I have also try to uninstalling and reinstalling Norton multiple times without any success.

I have six PC and all my PC have this issue.

Please fix this, i can't use identity safe anymore on Firefox 10.

P.S : sorry if my english is bad.

File Attachment: 
Kudos0

Re: Update Norton 360 V5.2.0.13

Hi,

Any fix yet ? :/

I wan't the update in French and not in english  lol. (I have already seen the temp solution)

Here's another log.lue

File Attachment: 
Kudos0

Re: Update Norton 360 V5.2.0.13

any update on this issue yet?

Kudos0

Re: Update Norton 360 V5.2.0.13

I am using Norton 360 v 5.1 which means that the Norton Toolbar does not work on FF 10. Anybody who knows how to get it, the 5.2 patch?

LiveUpdate will not download it.

I had a chat with the Norton 360 tech support. I think the guy was from India. He established a remote connection to  my pc, but he did not understand anything of my OS since my Windows is on Swedish. He was completely lost, so he gave up. Anyway, he told me that I needed a "localised" version of the 5.2 patch and that there were no such thing, yet.  That was some two weeks ago.

Yesterday I talked to antother fellow from tech support. He said that there is no such thing as a localised version of the 5.2 patch and that I needed to reinstall Norton 360 and redownload everything. I did that, but I am still stuck on v 5.1.

LiveUpdate refuses to download the latest patch.

Any idea?

Kudos0

Re: Update Norton 360 V5.2.0.13

Hello
 My Spanish version of Norton 360 live update does not download the patch 5.2.

 Please help.

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Kudos0

Re: Update Norton 360 V5.2.0.13

Apparently the problem affects all the no English version, a fix please

It east irritate to have problems of this kind to each major update relating to Firefox and even more with a software which does not want to be updated.

An answer and a fix due to this problem ?

Kudos0

Re: Update Norton 360 V5.2.0.13

it affects english version to as im having the problem.

Kudos0

Re: Update Norton 360 V5.2.0.13

SYMANTEC Please do something to update to Norton 360 V5.2.0.13 (Spanish Version),  so I can use Norton Toolbar with FF 10.0.

Kudos0

Re: Update Norton 360 V5.2.0.13

Now is avaiable new version Norton 360 6.0. Please download it. 

Kudos0

Re: Update Norton 360 V5.2.0.13

where do you see version 6 was released?i have 5.1 and when doing version check its the latest?

Kudos0

Re: Update Norton 360 V5.2.0.13

I have just updated the LiveUpdate my version of 5.1 to 5.2.0.13 (Polish version). Norton toolbar does not work but now I have another update "product update" and see if something changes, we'll see after a reboot.

Edit:

After reboot, Norton toolbar works very well.
Thx

Kudos0

Re: Update Norton 360 V5.2.0.13

Hello

Now I have updated Norton 360 v5.2.0.13 through live update and with it the Norton toolbar in Firefox 10.

Thank you.

Kudos0

Re: Update Norton 360 V5.2.0.13

For those of you just receiving the update - it will require a download, reboot, andother download and a reboot as svirus said.

Kudos0

Re: Update Norton 360 V5.2.0.13

now on 5.2 thank you

Accepted Solution
Kudos0

Re: Update Norton 360 V5.2.0.13

Thanks Symantec.

At portuguese is 5.2.0.13 too.

Kudos0

Re: Update Norton 360 V5.2.0.13


yank wrote:

For those of you just receiving the update - it will require a download, reboot, andother download and a reboot as svirus said.


Danish version is now updated also - download, reboot, download and a reboot will do the trick.

Thank you for assistance eventhough it took some days - nice weekend to you all :o)

It's nice to be important - but it's more important to be nice
Kudos0

Re: Update Norton 360 V5.2.0.13


LeoCABA01 wrote:

SYMANTEC Please do something to update to Norton 360 V5.2.0.13 (Spanish Version),  so I can use Norton Toolbar with FF 10.0.


Thanks SPANISH version was updated AND ToolBar works fine.

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