• All Community
    • All Community
    • Forums
    • Ideas
    • Blogs

Not what you are looking for? Ask the experts!

Kudos0

Norton Scan - File Removed - How to restore?

Having recently installed Norton 360 5.1 has caused more problems than it solved. First, it appears to have a high incidence of false positives. Second, it appears to have removed a number of these files without warning. Normally this wouldn't be a huge issue except that the files were located on my backup drive!

How can I recover this file? It has an option to send the file to Symantec so the data has to be somewhere. The file itself is an application I wrote to process video for my wife's thesis so it's not like I can just download another copy.

Full Path: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
____________________________
____________________________
On computers as of:
07/02/2012 at 9:40:49 PM
Last Used:
07/02/2012 at 9:42:51 PM
Startup Item:
No
Launched:
No
____________________________
____________________________
Very Few Users
Fewer than 5 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.
____________________________
Origin
Downloaded from  URL Not Available

Source File:
beetrack_out.exe
____________________________
File Actions
File: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
No fix attempted
Infected file: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
No fix attempted
Infected file: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
Removed
____________________________
File Thumbprint - SHA:
acd50aa972b972815ddce7173eab9ebe3fdcac64e95be66347e104dad51481a2
____________________________
File Thumbprint - MD5:
81c7e99950be4f05d5458d5c0923a458
____________________________


Replies

Kudos0

Re: Norton Scan - File Removed - How to restore?

Having recently installed Norton 360 5.1 has caused more problems than it solved. First, it appears to have a high incidence of false positives. Second, it appears to have removed a number of these files without warning. Normally this wouldn't be a huge issue except that the files were located on my backup drive!

How can I recover this file? It has an option to send the file to Symantec so the data has to be somewhere. The file itself is an application I wrote to process video for my wife's thesis so it's not like I can just download another copy.

Full Path: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
____________________________
____________________________
On computers as of:
07/02/2012 at 9:40:49 PM
Last Used:
07/02/2012 at 9:42:51 PM
Startup Item:
No
Launched:
No
____________________________
____________________________
Very Few Users
Fewer than 5 users in the Norton Community have used this file.
____________________________
High
This file risk is high.
____________________________
Threat Details
Threat type: Virus. Programs that infect other programs, files, or areas of a computer by inserting themselves or attaching themselves to that medium.
____________________________
Origin
Downloaded from  URL Not Available

Source File:
beetrack_out.exe
____________________________
File Actions
File: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
No fix attempted
Infected file: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
No fix attempted
Infected file: \\192.168.0.38\miker\backup\userdata\projects\bees\beetracker\beetrack_out.exe
Removed
____________________________
File Thumbprint - SHA:
acd50aa972b972815ddce7173eab9ebe3fdcac64e95be66347e104dad51481a2
____________________________
File Thumbprint - MD5:
81c7e99950be4f05d5458d5c0923a458
____________________________


Kudos0

Re: Norton Scan - File Removed - How to restore?

hi,

you could try this:

If you restore a file a window shows "restore & exclude this file"

but the next window shows "exclude this risk..."




 So please check exclusion after you restored the file!

Cheers, Jo Graduate of the WTT Classroom
Kudos0

Re: Norton Scan - File Removed - How to restore?

I have looked closely for such an option. Unless for some reason my install has been set to computer-retard mode it doesn't seem to allow much.

Kudos0

Re: Norton Scan - File Removed - How to restore?

Try to login to windows as an admin user.

Does this help?

Cheers, Jo Graduate of the WTT Classroom
Kudos0

Re: Norton Scan - File Removed - How to restore?

The user account is part of the administrator's group.

Kudos0

Re: Norton Scan - File Removed - How to restore?

My pictures are from NIS 2012 but Norton 360 should be the same.

Can you access / change all N360 settings with this account?

Cheers, Jo Graduate of the WTT Classroom
Kudos0

Re: Norton Scan - File Removed - How to restore?

Yes I can access and change all settings with this account. I have also tried right clicking and running as administrator but there are no differences.

Kudos0

Re: Norton Scan - File Removed - How to restore?

Hi,

seems that I can't help you.

If someone else has an idea, please post it here.

Anyway it would be fine, if you could test downloading eicar virus test files:

http://eicar.org/85-0-Download.html

Does N360 quarantine these files and can you restore it?

Cheers, Jo Graduate of the WTT Classroom
Kudos1

Re: Norton Scan - File Removed - How to restore?

The option to exclude or restore is not available for all the threats. This is as mentioned here:

http://community.norton.com/t5/Norton-360/Cannot-Ignore-Exclude-certain-items/m-p/66871/highlight/true#M9013

Thanks,

HarryP

Replies are locked for this thread.