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Kudos0

PIN number?

When I log into a particular institution, the login page has the typical username and password which N360 remembers and enters. On a further page the site asks for a PIN number. The remembered PIN is incorrect--for whatever reason. I attempted to delete (manage) the N360 PIN however the only information associated with the website under manage is the username and password.

How do I tell N360 to stop entering just the incorrect PIN yet continue entering the correct username and password?

I could delete the N360 institution website entry in it's entirety and start fresh but I'm now curious where N360 is storing the PIN value?

Mark

Replies

Kudos0

Re: PIN number?

Hi Mark,

Login feature will store only username and password for any login page and will not store any PIN or any other information.

If Password fills wrongly or by mistake in the PIN field then report an issue.

After navigating to that site Click on identity safe menu from toolbar->Report Issue->Fill that form and Submit.

Could you provide the URL to check the issue from ourside?

Thanks,

Senthil

Kudos0

Re: PIN number?

The URL is https://www.usaa.com/inet/ent_home/CpHome

But that's not going to help you much since to get to the page that requires the further PIN verification you first have to login.

I suspect you'd have to find a willing employee of yours that has a USAA account ;-)

Mark

Kudos0

Re: PIN number?

Further clarification--

I deleted the N360 account associated with the site. I then logged back in and allowed the saving of the initial page credentials. When I got to the second page asking for the PIN number, Norton automatically inserted what it thought should be the PIN number. I deleted the insertion, typed the correct value, told Norton not to save (which will not make a difference) and went on.

So the situation is as before.

Mark

Kudos0

Re: PIN number?

Hi Mark,

As I mentioned earlier, it fills the password of that site in PIN number field by mistake, so it will not ask you to save.

Have you reported this site using this option (Click on identity safe menu from toolbar->Report Issue->Fill that form and Submit.)

Thanks,

Senthil.

Kudos0

Re: PIN number?

There is no Report Issue clicking on Identity Safe. Doing so yields at the top of the site listings: Do not Autofill, Manage and logout from. It's not under Manage either--

Mark

Kudos0

Re: PIN number?


markg2 wrote:

There is no Report Issue clicking on Identity Safe. Doing so yields at the top of the site listings: Do not Autofill, Manage and logout from. It's not under Manage either--

Mark


Mark be sure you are logged into ID Safe and then this appears when left clicking on the lock.

Kudos0

Re: PIN number?

I'm logged in and (whether I left or right click on Identity Safe) what I see is what I posted--not what's in your capture. I tried capturing my screen but if I click or press anything the dropdown disappears.

Kudos0

Re: PIN number?


markg2 wrote:

I'm logged in and (whether I left or right click on Identity Safe) what I see is what I posted--not what's in your capture. I tried capturing my screen but if I click or press anything the dropdown disappears.


My BAD!! Sorry I was looking at NIS 2012. Instead of N 360.  I have NSS actually (the same as N 360 V 5).  I have not seen if the N 360 V6 has changed that funsction yet or not.

This is what I have on NSS V 5 - which is exactly what you said you had.  Is there a reason you have not upgraded to N 360 V6?  I am not sure, but I thought this function would hav ebeen added when upgraded to V 6.

Accepted Solution
Kudos0

Re: PIN number?

The only reason I haven't upgraded is that I never know when there's a major version available absent coming by this forum for another reason. I can never understand why S doesn't auto notify customers. Regardless, I will upgrade later today and then do as requested.

Thanks,

Mark

Kudos0

Re: PIN number?


markg2 wrote:

The only reason I haven't upgraded is that I never know when there's a major version available absent coming by this forum for another reason. I can never understand why S doesn't auto notify customers. Regardless, I will upgrade later today and then do as requested.

Thanks,



Mark,

From the main Page of NIS, select Support > New Version Check.  This wil let you know if you have the latest version or not.

Kudos0

Re: PIN number?

Thanks--I'm downloading the update now. However, as I mentioned, I cannot fathom why S doesn't issue an email or have the application itself alert when a major version is available.

Mark

Kudos0

Re: PIN number?

Hi markg2,

There is a setting in N360 for Notifications.  In v6 open Settings  > Administrative Settings > scroll to Special Offer Notification.

I hope  this helps.

Dave.

Windows 7 Home Premium x64 SP1 x2 *** Norton 360 v21.6.0.32 *** Norton Security with Backup v22.0.2.17
Kudos0

Re: PIN number?

Thanks--I checked and it's turned on by default. Btw, that's an incredibly dumb description. If I hadn't been told and it was set off, I would not have turned it on thinking that on would = tons of 3rd party offers.

Mark

Kudos0

Re: PIN number?


markg2 wrote:

Thanks--I checked and it's turned on by default. Btw, that's an incredibly dumb description. If I hadn't been told and it was set off, I would not have turned it on thinking that on would = tons of 3rd party offers.

Mark



Mark there are two notification tools:

One is the one you just mentioned and while it does not spill over to 3rd parties it is a general system for special offers that can include special price deals from Norton itself.

But the other which Yank refers to in his message above #11  is the tool which deals with major version upgrades like from V5 to V6. The user can turn it ON or OFF -- I'm not sure what the default is in N360 V5 or V6 -- but with it ON, when I last had information, Norton will download the files for a major upgrade and then tell you it has done so and ask if you want to install or not.

Personally, and I'm not alone, I'd prefer the choice that Windows Update gives which as I'm sure you know are:

 -- Do it without asking

 -- Download and then ask me if I want to install [as Norton does]

 -- Notify me but don't download or install until I ask you to.

since I prefer the third choice.

But if it's important to you to be told of a major update that does not come down via LiveUpdate than the Norton ON would be the best choice for you.

Hugh
Kudos0

Re: PIN number?

Hi Mark.

Hugh is absolutely correct!  My mistake.  (Thanks for clarifying Hugh)

On the same page as the other setting, on the third line down is "Automatic Download of New Version".  Options are On or Off.

Sorry for any confusion.

Dave.

Windows 7 Home Premium x64 SP1 x2 *** Norton 360 v21.6.0.32 *** Norton Security with Backup v22.0.2.17
Kudos0

Re: PIN number?

I see the auto download--that's a new setting or at least one I'd missed before.

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