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Kudos0

Norton Ghost 15 caused BOOTMGR is missing

I added a solid state drive last night. I then used Norton Ghost 15 to copy my old drive to my new one. I started the copy process and went to bed. When I woke up the next morning the PC was off. I unplugged the old hard drive and turned the PC on. I then saw the BOOTMGR is missing message.

I then connected back my old drive and tried again.

Same thing.

Then I set my BIOS to boot from the CD-ROM and tried again.

Same thing.

I hit F12 on boot to get into the boot sequence and saw that HDD was still selected. I changed that and tried to reboot.

Same thing.

I went back into the BIOS and verified that boot from CD-ROM was still selected as the boot device and it was, so I tried to boot again.

Same thing.

I then unplugged the HDD and the SDD leaving just the CD-ROM attached and now it boots but of course this doesn't help me as I need a HDD or preferably, the new SDD.

So I am stuck. How can I get the BOOTMGR installed when I cannot boot with any HDD or SDD installed?

THANKS!

Replies

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

I added a solid state drive last night. I then used Norton Ghost 15 to copy my old drive to my new one. I started the copy process and went to bed. When I woke up the next morning the PC was off. I unplugged the old hard drive and turned the PC on. I then saw the BOOTMGR is missing message.

I then connected back my old drive and tried again.

Same thing.

Then I set my BIOS to boot from the CD-ROM and tried again.

Same thing.

I hit F12 on boot to get into the boot sequence and saw that HDD was still selected. I changed that and tried to reboot.

Same thing.

I went back into the BIOS and verified that boot from CD-ROM was still selected as the boot device and it was, so I tried to boot again.

Same thing.

I then unplugged the HDD and the SDD leaving just the CD-ROM attached and now it boots but of course this doesn't help me as I need a HDD or preferably, the new SDD.

So I am stuck. How can I get the BOOTMGR installed when I cannot boot with any HDD or SDD installed?

THANKS!

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

Hi darrinps,

Did you do a "Drive to Drive" or "Image-restore" to copy the HDD and have you ran a backup of the pc creating a restore point and the .v2i files.

There are to methods to copy your drive and we need to know which method you used.

If you have backed up your pc we should be able to help you out.

Deric

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

darrinps,

Can you remove the SSD, boot from the old HD and create a screenshot of Disk Management. That will help us decide what to do next.

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/254415

Edit... What brand is the computer? Desktop or laptop?

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

The way I read it,  darrinps can't boot up with the old HDD or the SSD but can boot with the CD-ROM.

Like Brian said, put the old HDD back in the pc and then boot up with the SRD or Installation CD and when you reach the recovery screen click on "Analyze" then "Explore My Computer" select the HDD and double click it and let us know what you see on the drive.

Deric

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

It can't even boot using just the old drive and the CD-ROM even selecting the CD-ROM as the first boot drive now. It acts like it doesn't even try to read from the DVD/CD!  When I hit F12 (boot order) it shows that HDD is selected. I select CDROM and retry but it reverts right back when I go in and look at it again. The BIOS however shows that CDROM is to be the first boot drive.

Not sure what happened. The copy process was working just great then I went to bed and woke up with the PC turned off and now it will not boot if I have either the SSD or the HDD installed.  The only way it will boot is when the DVD/CD-ROM is the only drive in the list.

I am creating a repair disk using a USB drive now (http://www.intowindows.com/how-to-repair-windows-7-from-usb-flash-drive-repair-without-installation-dvd-disc/) and will see if that can help.

I also purchased a new motherboard in case there is some incompatability issue but I will wait on installing it.

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

I wish I could do that...I tried! See my message just prior to this one.

This is a desktop PC with a Gigabyte motherboard. I just purchased an Asus M5A99X EVO in case all else fails. If it does, then I will rebuild the system tonight installing just the DVD/CD and the SDD and install everything from scratch.  I am wondering if somehow something got tweaked on the motherboard when it powered off (note that I did not request that Norton Ghost do that, but perhaps something happened to force it to happen).

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing


DStain wrote:

The way I read it,  darrinps can't boot up with the old HDD or the SSD but can boot with the CD-ROM.

Like Brian said, put the old HDD back in the pc and then boot up with the SRD or Installation CD and when you reach the recovery screen click on "Analyze" then "Explore My Computer" select the HDD and double click it and let us know what you see on the drive.

Deric


There is no way for me to do that as it will not get to the recovery screen.

If I have anything other than the DVD/CD hooked up, it gives me the BOOTMGR is missing message and will not continue (says to do a ctrl alt delete).

So, putting the old HDD back in the pc and booting up with the installation CD cannot be done!

I will try booting from the Windows Recovery Disk I put on a USB drive and see if that works.

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

Don't do anything drastic as it should be easy to fix.

You were getting a "bootmgr is missing" error. Do you still get this error if the SSD or the old HD are the only drives in the computer and you try to boot?

Edit... Looks like that is true. Do you have a Win7 DVD?

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

Yes I do. I have it booted up at home using just it (no HDD or SSD installed).

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

OK. Install your SSD. Boot from the Win7 DVD and do two repairs. The first will find your OS and restart. The second takes you to a big menu. Choose Startup Repair. Win7 should then load. Success?

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing


Brian_K wrote:

OK. Install your SSD. Boot from the Win7 DVD and do two repairs. The first will find your OS and restart. The second takes you to a big menu. Choose Startup Repair. Win7 should then load. Success?


I cannot do that though.

You are telling me to install my SSD then boot from Win7 DVD.

The problem is that if I have anything other than just the DVD/CD installed, it displays the "BOOTMGR is missing" message.

It will not boot from the DVD unless the DVD is the only drive in the system. It doesn't matter what I tell it as far as the boot up sequence goes.

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

If you can't boot to the CD in that configuration, don't use the F12 button.

Boot into the BIOS and redetect the drives, then "save and exit".  Also temporarily turn off any option for "quick boot".

The system needs to know where the optical drive is for it to boot to it.  Making changes by adding and removing drives can confuse the system and using a "quick boot" setting will cause the system to skip hardware detection every boot.

Dave

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing


DaveH wrote:

If you can't boot to the CD in that configuration, don't use the F12 button.

Boot into the BIOS and redetect the drives, then "save and exit".  Also temporarily turn off any option for "quick boot".

The system needs to know where the optical drive is for it to boot to it.  Making changes by adding and removing drives can confuse the system and using a "quick boot" setting will cause the system to skip hardware detection every boot.

Dave


That makes sense. I think I remember now that the thing only sees the CDROM in the BIOS. It does not see the other two. It DOES see them when it does the check just prior to when it shows me the BOOTMGR is missing message though.

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing

I don't suppose it's worth clearing the CMOS, use the jumper or take out the battery and replace.

Just a thought,no damage done, but it might see the drives.

Deric

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing


DStain wrote:

I don't suppose it's worth clearing the CMOS, use the jumper or take out the battery and replace.

Just a thought,no damage done, but it might see the drives.

Deric


I thought about that too but here is what I did...

Created a recovery disk on a USB drive.

Went into BIOS and set it to look at the USB drive first.

Windows, finally, booted using the recovery disk.

Waited, and waited, and waited, and all I got was a pretty blue screen with an icon on the top left and an X on the top right.

It was at that point that I gave up, ripped the old motherboard out and put in a new Asus. Went into the bios, set it to boot from the CD and it worked. I then reinstalled windows on the SSD (only it was plugged in). Booted using that, then installed the HDD and all was well.

Not sure what happend running Norton Ghost, but quite frankly, I doubt if I ever use it to clone again although I will probably use it to back things up.

Thanks for trying to help. It is appreciated.

Kudos0

Re: Norton Ghost 15 caused BOOTMGR is missing


darrinps wrote:
Not sure what happend running Norton Ghost, but quite frankly, I doubt if I ever use it to clone again although I will probably use it to back things up.

Thanks for trying to help. It is appreciated.


Glad you sorted it out, but please don't give up on Ghost, it is a superb computer backup software, that is what it is good at.

As far as "Cloning" is concerned, it is a bit more involved I admit but once you have mastered it again it is very good software.

I have to admit that I use Ghost 12 more than Ghost 15 but G15 does have it's advantages but having said that "Cloning" with G12 is a more user friendly experience.

Deric 

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