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Kudos0

Smart Fortress 2012

Hi,

I just had a bout with Smart Fortress 2012.  This is a malware program that takes over your computer, posing as security software.  I got rid of it by downloading and running Norton Eraser.

My biggest question is, how did this program get installed on my computer?  I was running Norton 360 5.0 at the time, but I now see there's an upgrade and have since upgraded to 6.0.  I didn't run any programs that aren't known good programs already on my computer.  If I need to do something else for good protection, I want to know what it is.

I've been running computers since the internet became public.  I've never had a known infection.  I've been using the best possible firewall and antivirus software since the early days of free McAfee.  I'd like to know what I'm missing that I could get my first observable infection while using Norton 360.

Replies

Kudos0

Re: Smart Fortress 2012

As 2012 Smart Fortress could have installed a root kit as well, a new installation of the system should be considered.


The most important protection against an infect is a current Windows, a current Java and a current Adobe Flash (each with all updates)!

Cheers, Jo Graduate of the WTT Classroom
Kudos0

Re: Smart Fortress 2012

I got Smart Fortress 2012 tonight and very annoying it was too. My Norton software was completely useless (FYI: the definitions were minutes old when my laptop was infected).

The Norton firewall was switched on and yet my laptopo got infected.

Mutiple Norton scans couldn't find the Smart fortress thingy, which left me unable to use any programmes on my laptop, access the internet (as the solution given above suggests) and so on

Thankfully I've also got a desktop so thru trial and error and google searches was able to resolve it - with no Norton software or related posts being of any use whatsoever.

Judging by the number of videos on youtube about Smart Fortress, this is a common piece of malware or what have you.

I'm sure there's a wonderfully technical explanation/excuse as to why Norton software was useless (or if I followed however many steps mebbe it isn't).

All I know is I've unthinkingly renewed my annual Norton subscroption in the past. Next time I'll have a good think beforehand.

Kudos0

Re: Smart Fortress 2012


mikekehrli wrote:

Hi,

I just had a bout with Smart Fortress 2012.  This is a malware program that takes over your computer, posing as security  

My biggest question is, how did this program get installed on my computer?  I was running Norton 360 5.0 at the time, but I now see there's an upgrade and have since upgraded to 6.0.  I didn't run any programs that aren't known good programs already on my computer.  If I need to do something else for good protection, I want to know what it is.



Sorry it is difficult to say how you got Smart Fortress 2012. Perhaps a website and then you clicked  on a message.

I have raised the issue of Smart Fortrress 2012 with other guru's and Norton staff but no satisfactory response was obtained.

Thankfully there are tools and false license numbers found on the web to resolve this malware.

I can only suggest installing the free copy of malwarebytes and running this once a month.

Kudos0

Re: Smart Fortress 2012

You may have over a thousand posts but this one is totally useless. You wasted my time.

Someone with a solution please help those of us in need.

Kudos1

Re: Smart Fortress 2012


pm1949a wrote:

You may have over a thousand posts but this one is totally useless. You wasted my time.

Someone with a solution please help those of us in need.


hahaha made my day in NZ

http://www.bleepingcomputer.com/virus-removal/remove-smart-fortress-2012

Quads

Kudos0

Re: Smart Fortress 2012

My guess is that the person really wasting your time is the person who installed Smart Fortress 2012 on your PC in the first place, or possibly the person who allowed such installs to take place without requiring an Administrator password..

Kudos0

Re: Smart Fortress 2012


pm1949a wrote:

You may have over a thousand posts but this one is totally useless. You wasted my time.

Someone with a solution please help those of us in need.


You have just jumped into a thread without stating any problem .... do you have one ..... apart from the obvious one?

If so say what it is and people here will try to help you .... but you have to want help for it to succeed <s>

Hugh
Kudos0

Re: Smart Fortress 2012

There is a gap between fresh version of malware appearing and any antivirus detecting it (well, behavioral scanners aside). Antivirus is only one from several things that protect  PC from infection. Patches to Java and Adobe (and Windows ofc) are important as well, in some cases even more so. 

Btw, haven't seen someone installing Fortress on someones PC, It is more likely an exploit page undetected at that moment. 

Kudos0

Re: Smart Fortress 2012


pm1949a wrote:

You may have over a thousand posts but this one is totally useless. You wasted my time.

Someone with a solution please help those of us in need.


And may I say the same for your message - totally useless and a waste of everybody's time

There is no solution to your need - it can't be cured

Dick Win7x64 SP1 current NSBU
Kudos0

Re: Smart Fortress 2012

We're paying good money for Norton protection, but they failed to stop Smart Fortress from infecting one of our laptops... Makes no sense to pay them to do a job and yet still get infected. Then having to go figure out how to solve the problem elsewhere online because Norton isn't on the ball... I don't mind paying the annual subscription fee if Norton works to protect us, but it really makes me question why they charge so much and yet we're not getting the protection we pay for???!

Kudos0

Re: Smart Fortress 2012

<< ... they failed to stop Smart Fortress from infecting one of our laptops...  >>

From what I've read from other infected users, it does not just creep onto this one PC out of the blue. It apprently pretends to be a security program and you usually have to click on something to get it to invade you .... so why did someone click on it when you have a security program already? They didn't know that "No Thanks" means "Yes please" ? Then perhaps they need some Malware 101 training -- it's dangerous out there.

Programs like this are not necessarily any different on examination from any other program -- it's just what they do after they start running that does the damage.

If Norton stopped every action that you initiated don't you think you might get rather more angry?

Hugh
Kudos0

Re: Smart Fortress 2012

There was no clicking on click on "no thanks", a fake symantec warning popped up & no it didn't get clicked on... Smart Fortress infected without clicking on anything. Attempted to Ctrl, Alt, Delete to back out which didn't work... So the laptop was unplugged & the battery removed then the laptop was restarted... Smart Fortress just took over & disabled Norton.

The point is Smart Fortress has been around long enough that Norton should have a handle on it... after all that's what our Norton Subscription is supposed to do.

Kudos1

Re: Smart Fortress 2012

The FakeAV Smart Fortess as you see it (by the UI) may have been around awhile but it there are many different installers / droppers around that get altered enough to evade AV software,   That is why people with different AV's installed do still get infected by it.

Just because it looks that same to the eye, does not mean the files and objects are exactly the same.

Quads

Kudos1

Re: Smart Fortress 2012

Norton is protecting you from tens of thousands of existing malwares and from the hundreds of new threats released every single day. It provides among the best security that is available for your computer. This particular infection could have been caused while subscribing or downloading from free websites or when you download/transfer files such as movies, songs, screensavers, games, etc. from other computers, such as in a P2P system, or from insecure websites. Normally when you download something, it will ask for your permission to open/install, and accept the license agreement. Norton will not override permissions granted by the user / administrator When you do so, being the administrator/final authority of the computer you are potentially authorizing an override of the security restrictions in place.
Kudos2

Re: Smart Fortress 2012

Norton Power Eraser is designed to deal specifically with this type of threat and can remove Smart Fortress 2012.

http://security.symantec.com/nbrt/npe.aspx?lcid=1033

Also, N360 or NIS with definitions from 3/14 or later, detect and prevent the threat.  Here is the write-up on our site.

http://www.symantec.com/security_response/writeup.jsp?docid=2012-031303-2909-99&tabid=2

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