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Norton Internet Security Error Message 8504, 104
Hi, I'm new to this forum and need help fast please!
I've noticed that my Norton Internet Security is no longer working, and it will no longer allow me to open my Identity Safe.
When I click on Identity Safe, it says Product is Inacive. Unavailable. Browser Restart Needed.
I have restarted my browser several times but it will not open. I clicked on the Safe Web icon to the left of Identity Safe (which is grey by the way) and got Symantec Reporting to check for me, it came up with another error message as follows;
Norton Internet Security has encountered an error
Live update failed
I opened the Support Website as prompted
Ran Norton Power Eraser as suggested bit it still does not work?
I am running Windows 7 Premium 64 bit
IE9 version 9.0.8112.16421
I have tried opening the NIS console but it won't open either.
I have checked my account on Norton, and it does not run out until May 14 2012.
Originally brought NIS 2010, renewed May 2011.
Can someone please help me desperately as I don't want to lose my data in Identity Safe :-(
Thank you in advance