Windows 7/ Norton 360/6 printing problems
I am running Norton 360 V6 on two virtually identical networked Windows 7 computers (and before that Vista) with an HP L7780 wireless/USB printer in the network. In addition I am running an old HP 4 Laser printer (LPT) connected to one of the computers by USB port and a Belkin adapter. I have been running this setup with several versions of 360. I have never been able to get one of the computers to print to the HP L7780 even with full trust settings with either wirelessly or through a USB port but it works fine from the other computer. The computer and 360 detect the printer and I can scan from it (it’s a multifunction), just not be able to print. I have uninstalled and reinstalled the printer multiple times. I have tried uninstalling and reinstalling 360 and using full trust settings to no avail.
Last week the old HP4 printer gave me some problems when I tried to reconnect the USB adapter connection (never resolved but works fine with other computer and worked fine previously on this computer). I tried changing the ports which usually fixes the problem and set it to a port that I had designated for the printer that had never printed. Amazingly the “bad” printer which I’d never been able to get to work printed a test page from the formerly “good” HP4 (with some formatting errors, etc.) Both were on the same USB port simultaneously and apparently together. When I changed ports to add a printer it kept them both. I am baffled why the “bad” printer won’t print even though it prints without a problem from a virtually identical laptop also running Windows 7 and version 6 360. I had read on a Norton forum once that if you have a problem with a printer in 360 installations that the program “remembers” and blocks that printer “forever”. I am inclined to believe it especially now that another printer accidentally printer to the “bad” printer through a mixed up USB port. However it doesn’t work with Norton 360 firewall disable either.
As I mentioned both printer work fine through a virtually identical computer and software/operating system setup and neither on the offending computer will even work with the Norton 360 firewall disable although the old HP4 formerly did. I have tried multiple times to uninstall ports and printers and Norton 360 to no avail.
I would appreciate any ideas or help. Sorry for convoluted explanation.