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Kudos0

Unable to take required system restore point, error: -2146959355

I have this error Unable to take required system restore point, error: -2146959355 only when I run Registry Clean up thru Norton 360 Ver 6 . ( Note: It only happens on a ASUS K52F Computer . I have not seen this on any other computer that I own. When you run  Windows restore point thru windows it works fine. I’ve already tried uninstalling and reinstalling Norton. This is the same problem that was in Norton 369 V5 but with out  the -2146959355. Two things would temporarily correct this problem in 360 Ver 5,

Already tried this.

Norton 360 Version 4.0 scan results show "Unable to take required System Restore Point" next to Registry Cleanup

This problem can happen if your computer does not have enough free disk space to create a restore point. Run Windows System Restore and check whether you can create the restore point.

STEP 1

Create a restore point

  1. Click the Start button, and then click All Programs > Accessories > System Tools > System Restore.

If the User Access Control window appears, click Continue.

  1. Depending on your version of Windows, do one of the following:
  • For Windows XP: Click Create a restore point > Next.
  • For Windows 7 or Vista: Click open System Protection.
  1. Enter a description for the restore point, and then click Create.
  2. If you can create the restore point successfully, run Registry Cleanup again.

If you cannot create the restore point, then increase free disk space and try to create the restore point. Run Registry Cleanup after you create the restore point successfully.

You may also disable the Windows System Restore, backup the Windows registry manually, and run Registry Cleanup. Go to step 2.

STEP 2

Turn off Windows System Restore

  1. Click the Start button.
  2. Right-click My Computer or Computer, and then click Properties.
  3. Depending on your version of Windows, do one of the following:
  • For Windows XP: On the System Restore tab, check Turn off System Restore or Turn off System Restore on all drives.

If you do not see the System Restore tab, you are not logged on to Windows as an Administrator. Go to line 5.

  • For Windows 7 or Vista: In the left pane, click System Protection.

If the User Account Control window appears, click Continue.

  1. Under Automatic Restore Points, uncheck each drive, and then click Turn System Restore off.
  2. Click Apply.
  3. When you see the confirmation message, click Yes.
  4. Click OK.

STEP 3

Backup the Windows registry

  1. Depending on your version of Windows, do one of the following:
  • For Windows XP: Click Start > Run.
  • For Windows 7 or Vista: Click the Start button, and then click All Programs > Accessories > Run.
  1. In the Run dialog box, type the following text:

regedit

  1. Click OK.

If the User Account Control window appears, click Continue.

  1. On the File menu, click Export.
  2. In the File name box, type a name that you will remember, such as Registry Backup.
  3. Select a location where you want to save the Registration Entries (.reg) file.
  4. Click Save.
  5. WARNING: Keep the backup file for a week or so, until you are sure that the changes that you made have not caused any problems.

STEP 4

Run Registry Cleanup

  1. Start Norton 360.
  2. On the bottom-left corner, click Scan Now.
  3. Click Let Me Choose, and then click Go.
  4. Under Scans, make sure that only Registry Cleanup is checked.
  5. Click Go.
  6. When Registry Cleanup completes, click Close.

Thank you for completing these steps, is your issue resolved?

Yes
No

DOCID: 20100309142639EN
Operating System: Windows 7,Windows Vista,Windows XP
Last modified: 2011-02-10

Already Tried this


Re: Norton 360 Unable To Take A Restore Point

[ Edited ]

Options

05-15-2011 09:14 AM - last edited on 05-15-2011 09:14 AM

Hi Harley55,

Welcome to Norton Community!

You can try these steps re-create the WMI Repository.

1:. Click Start > Run.
2. Type the following and click OK.
services.msc
3. The Services window appears. In the right pane, right-click  Windows Management Instrumentation service, and select Stop.

4. Close the Services window.

5. Navigate to the following folder from My Computer:

C:\Windows\System32\wbem

6. Delete the "repository" folder.

7. Click Start > Run.
8. Type the following and click OK.
services.msc
9. The Services window appears. In the right pane, right-click  Windows Management Instrumentation service, and select Start.

10. Restart the computer, and run the Registry Cleanup again.

No need to worry about the repository folder, this will be recreated when you restart the computer in step 10. You may also try to upgrade to Norton 360 Version 5.0 and then run Registry Cleanup. Let us know the results.

So what’s the error -2146959355 mean? Everything that worked on Ver 5 doesn’t

Replies

Kudos0

Re: Unable to take required system restore point, error: -2146959355

I have this error Unable to take required system restore point, error: -2146959355 only when I run Registry Clean up thru Norton 360 Ver 6 . ( Note: It only happens on a ASUS K52F Computer . I have not seen this on any other computer that I own. When you run  Windows restore point thru windows it works fine. I’ve already tried uninstalling and reinstalling Norton. This is the same problem that was in Norton 369 V5 but with out  the -2146959355. Two things would temporarily correct this problem in 360 Ver 5,

Already tried this.

Norton 360 Version 4.0 scan results show "Unable to take required System Restore Point" next to Registry Cleanup

This problem can happen if your computer does not have enough free disk space to create a restore point. Run Windows System Restore and check whether you can create the restore point.

STEP 1

Create a restore point

  1. Click the Start button, and then click All Programs > Accessories > System Tools > System Restore.

If the User Access Control window appears, click Continue.

  1. Depending on your version of Windows, do one of the following:
  • For Windows XP: Click Create a restore point > Next.
  • For Windows 7 or Vista: Click open System Protection.
  1. Enter a description for the restore point, and then click Create.
  2. If you can create the restore point successfully, run Registry Cleanup again.

If you cannot create the restore point, then increase free disk space and try to create the restore point. Run Registry Cleanup after you create the restore point successfully.

You may also disable the Windows System Restore, backup the Windows registry manually, and run Registry Cleanup. Go to step 2.

STEP 2

Turn off Windows System Restore

  1. Click the Start button.
  2. Right-click My Computer or Computer, and then click Properties.
  3. Depending on your version of Windows, do one of the following:
  • For Windows XP: On the System Restore tab, check Turn off System Restore or Turn off System Restore on all drives.

If you do not see the System Restore tab, you are not logged on to Windows as an Administrator. Go to line 5.

  • For Windows 7 or Vista: In the left pane, click System Protection.

If the User Account Control window appears, click Continue.

  1. Under Automatic Restore Points, uncheck each drive, and then click Turn System Restore off.
  2. Click Apply.
  3. When you see the confirmation message, click Yes.
  4. Click OK.

STEP 3

Backup the Windows registry

  1. Depending on your version of Windows, do one of the following:
  • For Windows XP: Click Start > Run.
  • For Windows 7 or Vista: Click the Start button, and then click All Programs > Accessories > Run.
  1. In the Run dialog box, type the following text:

regedit

  1. Click OK.

If the User Account Control window appears, click Continue.

  1. On the File menu, click Export.
  2. In the File name box, type a name that you will remember, such as Registry Backup.
  3. Select a location where you want to save the Registration Entries (.reg) file.
  4. Click Save.
  5. WARNING: Keep the backup file for a week or so, until you are sure that the changes that you made have not caused any problems.

STEP 4

Run Registry Cleanup

  1. Start Norton 360.
  2. On the bottom-left corner, click Scan Now.
  3. Click Let Me Choose, and then click Go.
  4. Under Scans, make sure that only Registry Cleanup is checked.
  5. Click Go.
  6. When Registry Cleanup completes, click Close.

Thank you for completing these steps, is your issue resolved?

Yes
No

DOCID: 20100309142639EN
Operating System: Windows 7,Windows Vista,Windows XP
Last modified: 2011-02-10

Already Tried this


Re: Norton 360 Unable To Take A Restore Point

[ Edited ]

Options

05-15-2011 09:14 AM - last edited on 05-15-2011 09:14 AM

Hi Harley55,

Welcome to Norton Community!

You can try these steps re-create the WMI Repository.

1:. Click Start > Run.
2. Type the following and click OK.
services.msc
3. The Services window appears. In the right pane, right-click  Windows Management Instrumentation service, and select Stop.

4. Close the Services window.

5. Navigate to the following folder from My Computer:

C:\Windows\System32\wbem

6. Delete the "repository" folder.

7. Click Start > Run.
8. Type the following and click OK.
services.msc
9. The Services window appears. In the right pane, right-click  Windows Management Instrumentation service, and select Start.

10. Restart the computer, and run the Registry Cleanup again.

No need to worry about the repository folder, this will be recreated when you restart the computer in step 10. You may also try to upgrade to Norton 360 Version 5.0 and then run Registry Cleanup. Let us know the results.

So what’s the error -2146959355 mean? Everything that worked on Ver 5 doesn’t

Kudos1

Re: Unable to take required system restore point, error: -2146959355

Sorry for the trouble. Please try these steps:

1.Right-click My Computer or Computer, and then click Properties.
2.Do one of the following depending on your version of Windows:
-For Windows 7 or Vista: Under Tasks, click Advanced system settings. If the User Account Control window appears, click Continue.
-For Windows XP: Click Advanced tab.
3.In the System Properties window, click Environment Variables.
4.Under System variables, check for the variable named Path.
5.In the Variable value text box, append the following text, and then click OK:
;%SystemRoot%\system32;%SystemRoot%;%SystemRoot%\system32\wbem
6.Click Apply, and then restart the computer.

7.Run Registry Cleanup again.

Thanks,

HarryP

Kudos0

Re: Unable to take required system restore point, error: -2146959355

Anyone on this problem.

Replies are locked for this thread.