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Kudos0

Pale Moon browser 12.0 - Suspicious.Cloud.7.F

Hi all,

Yesterday I wanted to update my Pale Moonbrowser from v11.01.to v12.0. I had the greatest difficulty in doing so as Norton File Insight said that it contained  Suspicious.Cloud.7.F - freebl3.dll. I'm sure that this was partly due to the fact that, as yet, there are very few users and that it was allegedly a Heuristic Virus detection.

Eventually I was able to install the browser after uninstalling the version I already had and installing the new one, despite dire warnings from N IS 2012! NIS 2012 scanned the downloaded file and found no problems with it and the firewall popped up a couple of times recommending that I 'Always Allow' Pale Moon;therefore I believe this detection to be a false positive.

Any comments please?

Madeline

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS 2014 v21.5.0.19

Replies

Accepted Solution
Kudos1

Re: Pale Moon browser 12.0 - Suspicious.Cloud.7.F

Hi Madeline,

 If you think that the file that you download is safe and think that it is marked as a threat by mistake. I would suggest you to report the same in the Norton False positive website mentioned below. So that the file can be looked on to and the file can be marked safe if it is.

www.norton.com/fp

Please let us know if you have anyother issues

Regards, Dinesh Bhalaji
Kudos0

Re: Pale Moon browser 12.0 - Suspicious.Cloud.7.F

My upgrade of PaleMoonx64 was uneventful.  W7x64 home premium, NIS2012.

My upgrade process included a direct download from site and an install offline.

The warning message suggests a different process?

Kudos0

Re: Pale Moon browser 12.0 - Suspicious.Cloud.7.F

Hi Dinesh Bhalaji, Thanks for your reply; I've reported this to the Norton False positive website as you suggested - thanks for the link. Like neigh-ho-ma, I downloaded the Pale Moon installer directly from their site and although I may have been online while installing the new version, I can't really see why this would make a difference. Actually, I downloaded Pale Moon twice, firstly the 32-bit version, then the 64-bit version. The installers were downloaded and installed at different times on different laptops too. No scans, including those by NIS 2012 have shown anything to be wrong on either laptop. At least I remembered to update my signture to show the correct version of NIS 2012 today! Thanks both for your replies to my question. Madeline
2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS 2014 v21.5.0.19
Kudos0

Re: Pale Moon browser 12.0 - Suspicious.Cloud.7.F

Hello again,

I heard earlier today that Symantec has found this file is safe and that the detection was a false positive. They said:

In light of further investigation and analysis Symantec is happy to remove this detection from within its products.

The updated detection will be distributed in the next set of virus definitions

 Thanks for your help; I have marked this query as 'solved'.

Madeline 

2 x Windows 7 Home Premium SP1 - 64bit, 1 x Windows 7 Home Premium SP1 - 32bit, NIS 2014 v21.5.0.19
Kudos0

Re: Pale Moon browser 12.0 - Suspicious.Cloud.7.F

Hi

I have today updated my Adobe CS6 software, and during installation, Norton 'file insight' advised me that it had removed a threat

as below.

Reading this thread I am a little confused. Can anyone clarify i fthis is a threat or not

Thanks

Chris Anderson

Full Path: c:\program files (x86)\adobe\adobe prelude cs6\mc_enc_dv.dll Threat: Suspicious.Cloud.7.F ____________________________ ____________________________ On computers as of Not Available Last Used 28/05/2012 at 22:39:37 Startup Item No Launched No ____________________________ ____________________________ Unknown Number of users in the Norton Community that have used this file: Unknown ____________________________ Unknown This file release is currently not known. ____________________________ High This file risk is high. ____________________________ Threat Details Threat type: Heuristic Virus. Detection of a threat based on malware heuristics. ____________________________

____________________________ File Actions File: c:\program files (x86)\adobe\adobe prelude cs6\mc_enc_dv.dll Removed ____________________________ File Thumbprint - SHA: c100739136c152fe596a851635a0644c88daa231396bc29acb5b883f7029212c ____________________________ File Thumbprint - MD5: abf68500798f002d97a8e282ff3e7b2b ____________________________

Kudos0

Re: Pale Moon browser 12.0 - Suspicious.Cloud.7.F

Think you spoke too soon!

Norton just broke an upgrade to the latest Pale Moon browser version.

I don't need this sort of aggravation, guess I'll be looking elsewhere when it comes time to renew :-(

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