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Kudos0

Norton 360 v6.0 error 3048,3

Received the first of error 3048,3 one week ago when had Norton 360 v5.0.  Restarted as suggested but error returned.  Removed software and re-installed with new version 6.0.  Now a week later and am getting error 3048,3 again.  Restarted but error returns.  It seems excessive to have to re-install every week.  What is a long term solution?  What is this error mean anyway since the Norton icon still has a healthy check mark even with the error popping up?  Help?

Replies

Kudos0

Re: Norton 360 v6.0 error 3048,3

Received the first of error 3048,3 one week ago when had Norton 360 v5.0.  Restarted as suggested but error returned.  Removed software and re-installed with new version 6.0.  Now a week later and am getting error 3048,3 again.  Restarted but error returns.  It seems excessive to have to re-install every week.  What is a long term solution?  What is this error mean anyway since the Norton icon still has a healthy check mark even with the error popping up?  Help?

Kudos0

Re: Norton 360 v6.0 error 3048,3

Hi Fionah,

Welcome to Norton Community!

Do you have any other security programs installed along with Norton 360 V6?

I would suggest you to run Norton Power Eraser tool to make sure that the computer is safe from viruses:

http://www.norton.com/npe

After running the Power Eraser tool, download and run the Norton Removal Tool:

http://www.symantec.com/nrt

Run the tool multiple times to make sure that all components are completely removed. Once the tool completes, restart the computer and then try to download and reinstall Norton 360:

https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080514162318EN_EndUs...

Thanks,

HarryP

Kudos0

Re: Norton 360 v6.0 error 3048,3

@ HarryP,

FYI - from the Norton 2012 Delta Training Guide:

"It is important to understand that the Norton Removal Tool should not be run more than once and it should

be used as a last resort to remove supported Norton products. Earlier in a few scenarios, running SymNRT

twice was a help. However, it is no more the case and running it once does a complete uninstallation of the

detected products."

Kudos0

Re: Norton 360 v6.0 error 3048,3

@yank

The user upgraded to V6 when the error appeared in N360 V5, but got the same error in N360 V6 even after he/she performed uninstall and reinstall. Although we all know that NRT should not be run more than once, it's been found that running NRT multiple times seems to be effective at certain odd situations like this.That's why I have suggested to try it multiple times before performing reinstall. Let's wait and see the results from the user.

Thanks,

HarryP

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