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Kudos0

I am constantly getting trojan, trojan.gen2 virus alerts

I am on yahoo.com home page - not browsing any site that looks remotely threatening.

Not sure what is going on.

Windows Vista 32 Bit

Norton 360 6.2.1.5 version.

I am not getting these same alerts on any other machines at home.

Please help!

Replies

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

I am on yahoo.com home page - not browsing any site that looks remotely threatening.

Not sure what is going on.

Windows Vista 32 Bit

Norton 360 6.2.1.5 version.

I am not getting these same alerts on any other machines at home.

Please help!

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Based on another post on the Norton 360 forum - found

C:\Users\CPKrishnan\AppData\Local\{9a9681ab-6f50-16ae-2146-743d50f8fe47} folder

with the following contents

Empty Folder L

Empty Folder U

A file named @

This looks to be the source of the problem based on the other posts.

Can you please help me rectify this situation.

(and subsequently help ensure there are no more issues on my machine).

Thanks

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.


Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive?

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Yes - I have a flash drive.

And a question - is there a way to get any messages you sent over directly on email?

Thanks

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

There is a box to tick on the right hand side "Email me when someone replies" so you will then be emailed that there is a reply on your thread to then go to the forum to see.

If you can't be bothered loging into to the forum to then see what the message is, there was no pouint asking for help then.

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 32bit version.


Transfer it on to the Flash Drive.

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in  your reply back..

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads

Thank you for your detailed response.

I have done the steps mentioned. Frst.txt is attached.

Thanks

CP

File Attachment: 
Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Step 2

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

Quads

File Attachment: 
Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads,

Step 2 is complete. Please find log attached.

CP

File Attachment: 
Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

  1. Open My Computer / Computer.
  2. Please select the Tools menu and click Folder Options.
  3. After the new window appears select the View tab.
  4. Put a checkmark in the checkbox labeled Display the contents of system folders.
  5. Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
  6. Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
  7. Remove the checkmark from the checkbox labeled Hide protected operating system files.
  8. After this please press the Apply button and then the OK

Now you can see all the Hidden Files and Folders inside the computer. Now go to the location C:\Windows\Installer

Now you can see one Hidden Folder with a Random name. Eg : {6256380b-62e6-5202-0783-ddab7c41e598}

Open this folder then you can see the following files. U , L , @ Etc

Delete as much as Files you can. You will not be able to delete some  files like  @ and the Folder U. Rename this files with a name 1 or 123.

Now go to the location  C:\Users\{Your User Name}\AppData\Local\{6256380b-62e6-5202-0783-ddab7c41e598} and delete as much as files you can. In this folder also You will not be able to delete some  files like  @ and the Folder U. Rename this files with a name 1 or 123.

After this restart the computer. After a restart go to the following  location and delete all the files and folders inside that.

C:\Windows\Installer\{6256380b-62e6-5202-0783-ddab7c41e598}

C:\Users\{Your User Name}\AppData\Local\{6256380b-62e6-5202-0783-ddab7c41e598}

 

Restart the computer once again. By deleting all this files the issue with the Trojan.gen.2 will be fixed




Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

I found no files in C:\windows\installer folder with U, L, @ folders

nothing in the users\appdata\local folder either.

Am I clean?

Is there anything else I need to do to check?

Thanks

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

The last post was not by me but an imposter, those instructions are useless for you.

Step 3. 

Please read carefully Read all of this message first

Download Combofix http://www.bleepingcomputer.com/download/anti-virus/combofix  It will be a new copy as it always gets updated.


  • Ensure that Combofix is saved directly to the Desktop <--- Very important  (Not in the Download(s) or Temp folders)

  • Disable all security programs as they will have a negative effect on Combofix, Disabled for say 1 hour or more.
  • Close any open browsers and any other programs you might have running

Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"

  • If you are using windows XP It might display a pop up saying that "Recovery console is not installed, do you want to install?" Please select yes & let it download the files it needs to do this. Once the recovery console is installed Combofix will then offer to scan for malware. Select continue or yes.
  • When finished, it will produce a report for you. Please post the "C:\ComboFix.txt" for further review


****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****

Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.

*EXTRA NOTES*

  • If Combofix detects any Rootkit/Bootkit activity on your system it will give a warning and prompt for a reboot, you must allow it to do so.
  • If Combofix reboot's due to a rootkit, the screen may stay black for several minutes on reboot, this is normal
  • If after running Combofix you receive any type of warning message about registry key's being listed for deletion when trying to open certain items, reboot the system and this will fix the issue (Those items will not be deleted)

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Step 3 - running Combofix is complete.

Please find the log attached.

File Attachment: 
Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

step 4. (a)

Please read carefully and Slowly

 Please scan with ESET next 


I'd like us to scan your machine with ESET OnlineScan

  • Hold down Control and click on the following link to open ESET OnlineScan in a new window.
    ESET OnlineScan
  • Click the  button.
  • For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
    • Click on  to download the ESET Smart Installer. Save it to your desktop.
    • Double click on the  icon on your desktop.
  • Check 
  • Click the  button.
  • Accept any security warnings from your browser.
  • Under scan settings, check  and DON'T (NO) check Remove found threats (reason for this is we don't want something deleted and then Windows won't load).
  • Click Advanced settings and select the following:
    • Scan potentially unwanted applications
    • Scan for potentially unsafe applications
    • Enable Anti-Stealth technology
  • ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
  • Attach the resulting log in your next reply


If you think a log should have been generated then go to C:\Program Files\ESET\ESET Online Scanner\log.txt to find it. 

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads

Here is the log file from Eset.

Thanks

CP

File Attachment: 
Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Part 4. (b)

Download OTL http://www.bleepingcomputer.com/download/otl/

Disable Norton for say 30 minutes

Start OTL,  

Click the Scan All Users checkbox.

Change file age to 60 days

Press the 

An OTL.txt  and extras.txt will be created.

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Please find the OTL.txt and extras.txt attached.

CP

File Attachment: 
Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Uninstall  

ESET Online Scanner

I have to script for the rest

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Hi Quads

I am not able to see all the installed programs on my PC after a reboot on Control Panel. I have observed this on the Vista PC. (Does not happen on Windows XP/Windows 7).

Is there some setting in the registry / elsewhere that enables / disables this feature? After ESET Scanner had run and I looked at the control panel Programs folder - I could see all programs. Now I cannot.

Thanks for your help

CP

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Moved to own thread for better exposure.
Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

I have no idea about that yet.

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads

I went and removed Eset Online Scanner by going to the Program Folders\ location and running the Uninstall program.

And then manually removed the folder.

Are the next set of instructions for me ready? Please provide them when they are.

Thank you for your time and effort.

CP

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Did I tell you to manually delete files or folders??

Bye

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads

I removed only the Eset Online Scanner folder -since the automatic installation did not do the same. I was unable to see the Uninstall option thro' the control panel.

I have NOT removed anything else.

Please do not misunderstand.

CP

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

"I removed only the Eset Online Scanner folder" 

That is as I said removing a folder

Bye

Quads

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads

When the software is removed from the control panel - doesn't the folder also get removed?

Please do not leave me in this state now - and I am really sorry if I misunderstood you.

This was the instal folder for EsetOnline Scanner - and the folder was empty after the Uninstall. I should have checked with you. I am REALLY REALLY SORRY about this. Please continue to help!

Kudos0

Re: I am constantly getting trojan, trojan.gen2 virus alerts


cpk123 wrote:

Quads

I went and removed Eset Online Scanner by going to the Program Folders\ location and running the Uninstall program.

And then manually removed the folder.

Are the next set of instructions for me ready? Please provide them when they are.

Thank you for your time and effort.

CP


Bye

Quads

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