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Kudos1

FBI MONEYPAK VIRUS

We have Norton 360. My son, in another state, has the FBI Moneypak Virus, he cannot do anything, even his desktop, or Norton disappears in a few seconds and the virus starts flashing it's warning to send $200 or the FBI will arrest him in 72 hours or less.

Neither one of us is computer literate. Both newbies. I tried to follow the instructions given to another person infected with this virus but it was beyond our range of comprehension.

Could someone please walk us thru the steps in full detail so we can break the strangle hold it has on his computer. He has a laptop with Windows 7, I have a desk top with Windows XP. Best Buy wants $200 to fix it, good for a year on all 3 computers linked by Norton. We are both wondering why Norton did not/could not stop this virus. Isn't that what it's supposed to do?

We both would be very, very grateful for some instructions with !st graders in mind. LOL, no I mean it.

Thank you for listening.

Replies

Kudos0

Re: FBI MONEYPAK VIRUS

Welcome,

Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.

The links

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Thanks

PS: No single security product is able to protect you from every threat that comes down the pike all of the time. It's a fact that we have to live with. Keeping the OS and the security software current help as does keeping the chair/keyboard interface fully engaged. Staying away from questionable sites may also improve security.

I'm not sure that the process can be done through a third party. It would be much more reasonable if your son could log in here and work directly with Quads.

If that isn't possible it might be better to send him the links shown above and let him connect with one of the specialists there and get his system back in order. It is a one-on-one process and takes some time, even when the directions are followed exactly, as they must be in order to accomplish the job.

Keep us posted

DickWin7x64 SP1 current NIS V21
Kudos0

Re: FBI MONEYPAK VIRUS

Whick system is infected,   Windows 7 or the XP one??

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

Windows 7

Kudos0

Re: FBI MONEYPAK VIRUS

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.


Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Do you have a Flash Drive?

And is your Windows 32 bit and 64 bit??

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

Quads,

Sorry for the delay, thought I would get email if you answered, finally decided to look on here and found it. I called son and told him to get a flash drive as he does not have one and also to see if he can find if it's a 32 or 64 bit on any of the paper work.  Told him to look on bottom of laptop too altho I have no idea if there's any info even there.

Since he cannot "get on" the computer for even 5 seconds without the virus popping up and taking over, searching for anything on it is impossible.

To make matters even worst,  his A/C went out, it's 101 and he works outside so he's spending the night with his g/f but will get a flash drive while  there.

Again, sorry about the delay.

chgodonnie

Kudos0

Re: FBI MONEYPAK VIRUS

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

Go here on Windows 7 systems

Control Panel\System and Security\System

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

He now has a flash drive. His Windows 7 is a 64 bit.

He has Comcast service and found when he unplugs the modem he CAN get to his desktop w/o the FBI Moneypak popping up. Of course nothing requiring the web is possible tho.  

Kudos0

Re: FBI MONEYPAK VIRUS

Step 1

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 64 bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

I found this page the most useful for removing FBI Moneypak: 

http://botcrawl.com/how-to-remove-the-fbi-moneypak-ransomware-virus-fake-fbi-malware-removal/

It has the most options and most description from everything else on the internet and videos too.

Hope it helps!

Kudos0

Re: FBI MONEYPAK VIRUS

Per your first instruction:

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/    Download the 64bit version. Transfer it to the flash drive.

Cannot do, he cannot get online for 3 seconds before the virus pops up and takes control.

Could he do this part on someone else's computer? Or at the library?

Kudos0

Re: FBI MONEYPAK VIRUS

You just need to download it to a Flash Drive.

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

Hi,

I ran FRST64.exe with all whitelist boxes checked and the list files box checked.'

Attached is the FRST.txt file (renamed to FRST - Copy-all boxes checked.txt).

Tried to run FIX, but FRST64 could not find the Fix file.

Is this something you send me?

Thanks...Nick Davies

Kudos0

Re: FBI MONEYPAK VIRUS


ncdavies wrote:

Hi,

I ran FRST64.exe with all whitelist boxes checked and the list files box checked.'

Attached is the FRST.txt file (renamed to FRST - Copy-all boxes checked.txt).

Tried to run FIX, but FRST64 could not find the Fix file.

Is this something you send me?

Thanks...Nick Davies


I am not touching this system, the user has gone against warnings, used advanced program(s) thus going on their own.

The warning is on this thread,

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


Not only that but the user tried further "Tried to run FIX, but FRST64 could not find the Fix file"   

 

I do see what is wrong or at least some of it, so Good Luck.

 

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

I Got this garbage virus today, It gave me the white screen of death. Reinstalling worked for me. I had to change the boot sequence in the Bios to boot from the Windows7 cd in the CD-Rom. I formated the C: drive before doing the clean install. This is what I've been doing for years as I have all of my important stuff on seperate hard drives. All is working fine for know, just have to reinstall a few programs.

Silk

Kudos0

Re: FBI MONEYPAK VIRUS

hahahaha, reformatting to remove a Ransomware, it is easier to remove thann some families of malware.

Thanks for giving me a laugh though.

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

I couldn't get past the white screen where it said "this may take 30 seconds to install" of all the times I've had a virus that Norton didn't catch, this has been the process. It seems to be the quickest for me since I'm not familiar with any programs or techniques that can truly remove all parts of any virus/ware.

Kudos0

Re: FBI MONEYPAK VIRUS

Use Safe Mode with Networking to stop the FBI  Ransomware from running on startup, the scanners and tools can also be used.

Or

Windows 7 / Vista, use the Advanced Repair Menu and use system Restore to go back before the infection (You need restore points to do so)

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

Help

File Attachment: 
Kudos0

Re: FBI MONEYPAK VIRUS

What a surprise (over the last couple of days users appear to know better than me)

The above user has gone against warnings and instructions not to but also has not run the advanced tool properly either, also the user has zeroaccess in 4 different locations, fun.

Good Luck

By the way user there is a new FBI Ransomware I think is nicknamed  Green Dot.

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

System restore to a earlier date work for me!..Fixed the problem right away.  It got past Norton,Malwarebytes and spybot..

Kudos0

Re: FBI MONEYPAK VIRUS

I hate to beat a dead horse, but I picked up MoneyPak FBI GreenDot virus today and it takes over my computer when I try to sign on. Can't seem to find a way to get rid of it. Any help would be appreciated

Kudos0

Re: FBI MONEYPAK VIRUS

Hang In there.

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

I'm Hanging

Kudos0

Re: FBI MONEYPAK VIRUS

Family emergency.....I'll be back. Thank you.

Kudos0

Re: FBI MONEYPAK VIRUS

You need your own thread.

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

I can't see where to start my own new thread

Kudos0

Re: FBI MONEYPAK VIRUS

More like people love not reading instructions, warnings, running advanced programs,  doing their own thing, stuffing their own systems and then want me to fix things after their screw ups. 

I learnt the hard way about these users, so I will now not touch systems where the above has been done.

Users like, I ran Combofix and now............................. (bigger hole)

I decided to use System Restore , now I can do this or that, (a bigger hole).

It is my choice, people that leave the infection(s) alone don't play and follow instructions, I then am able to remove the infection(s) and fix Windows where needed, if files or registry keys need fixing.,  even if Windows doesn't want to boot after the use of like FixTDSS, FixZeroacces or NPE.

It is as simple as that.

I have helped the likes of Bleeping Computer and other Malware removalists as a larger group, I also know that Safe Mode does not work woth all FBI Moneypak variants, due to O20, hey but let people stuff their systems up, learn the hard way.

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

Quads, I recently dealt with this virus, studied removal methods, and got rid of it..  A lot of people on here are giving helpful advice to fix the problem.  You are not one of those people.  I haven't seen one thing you've suggested that is even remotely helpful in getting rid of this virus.  All you do is throw out complex, nonsensical instructions to people, then insult them when they opt for easier solutions that actually have a chance of working.  There are several simple ways of getting rid of this virus, which you either don't know or don't feel compelled to share with anyone.  You don't seem remotely interested in actually helping people on these forums.  All you seem to want to do is to mock and insult people on these forums genuinely seeking help.

I went on to several threads and you are a jerk on every one of them.  I'm not convinced you could fix a computer problem that goes beyond plugging it into an outlet.

Kudos0

Re: FBI MONEYPAK VIRUS

maybe get a harder multi dropper with a GPCoder, that will have you vanish, trying to remove the i8nfections and get your personal files back.

Quads

Kudos2

Re: FBI MONEYPAK VIRUS

In my time here in the Norton Community i have watched Quads remove countless malware from peoples systems.  This is not to mention helping Symantec and malware removals sites such as bleepingcomputer.

I suggest you find something else to do with your time!

"But who has any right to find fault with a man who chooses to enjoy a pleasure that has no annoying consequences, or one who avoids a pain that produces no resultant pleasure?" "The wise man therefore always holds in these matters to this principle of selection: he rejects pleasures to secure other greater pleasures, or else he endures pains to avoid worse pains."
Kudos1

Re: FBI MONEYPAK VIRUS

From another user, there are message similar around

Re: the trojans have attacked! gen, gen.2, zeroaccess, zeroaccess.bOptions 

08-13-2012 02:31 AM

Thank you so much quads! I've learned my lesson about shady websites, no more random clicking . I'm so grateful for your help and hope that the people you volunteer to help become better at reading carefully and understanding your directions and warnings. It's amazing to me, how many people all of a sudden think they know better (while waiting for your replies, I read through a ton of other threads you were working on to get an idea of what the process would be like). Yet, you continue attempting to help others, not knowing if they're going to be smart a**es or not. That is extremely admirable to me, knowing that I wouldn't have the will to keep volunteering if I came across so many people like them. You've not only saved my computer but the money I would have had to spend on geek squad or something instead of textbooks for my last year of college.

Anyway, Thank you again for volunteering your time!!

Kudos0

Re: FBI MONEYPAK VIRUS

Hello,

I am not sure if this is where I should post to for help.  Please let me know if I need to somehow post a new thread...

My husband also has the FBI moneypak virus on his Windows XP laptop.  We have Norton 360. 

After the virus showed up, he was unable to do anything on his laptop, including see the desktop or go onto the internet.  He was unable to boot in any of the safe modes.

1.  He located his NAV bootable disk, but the PC seemed to bypass the boot disk and miraculously booted up using the 'C' drive.  As it started up, there were error messages saying that certain files did not load/ install.  Windows came up with no problems- he was able to run NAV 360 & did a complete scan.  NAV 360 said it found and fixed 46 problems.  NAV also downloaded the lastest virus definitions.

2. He shut down and rebooted the PC (without the boot disk), but the virus showed up again.

3.  He then tried to reboot using the boot disk and the virus showed up again as soon as Windows loaded up.

(It seems that Window is loading up-although you just can't see it behind the FBI virus.)  Help!  What should we do?

Kudos0

Re: FBI MONEYPAK VIRUS

You need your own thread.

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

yo quads i had a qeustion, i got this fbi money pac virus on my windows 7 64bit system, and i restarted and did a system restore, its seems my pc is running normal again, is there any way to find out if i really got rid of this virus?

Kudos1

Re: FBI MONEYPAK VIRUS

You are doing your own thing so Good luck, I don't go near systems played with (unless paid) or give any info/

Quads

Kudos0

Re: FBI MONEYPAK VIRUS

info? i have norton 2012 symtec and my pc has been running good till this fbi moneypak virus hite me, so all im askin is there a way to find out if i got rid of the virus? if u cant help no biggie thanx for at least replying back...

Kudos0

Re: FBI MONEYPAK VIRUS

Good luck, with what ever you are doing as I am not touching or doing anything with it at all.

You did your own thing with your system to remove the malware (ransomware) and what ever else, without really knowing any info for the infection(s) or knowing if any proceedures would clean up the system.

Good luck with it,   I will not be helping you and your system, that has been altered as a whole.

Quads

Kudos1

Re: FBI MONEYPAK VIRUS

its koo bro, dont shoot any advise, peace........

Kudos2

Re: FBI MONEYPAK VIRUS

So here is what you can do to fight this infection. First of all, donot be scared. Everything will be fine.

Restart your PC and go into safe mode

To see your Desktop you have to type explorer.exe, but even if you see it, this does not mean that your PC is cured.

In the Run space type rstrui and then you will be able to go to a moment in the future when your PC has still not been infected.

After you restart your computer you still need to clean your machine from the infected files. You can use this with a malware removal tool, which is automated and does not need the user to interfere. Such are http://www.americanpendulum.com/2012/10/02/fbi-moneypak-scam-dangerous-malware-making-millions-of/ and http://www.malwarebytes.org/

However, this is not at all the only opportunity. You can also remove the virus manually. In some of these sites there are removal intructions which you can follow to find and delete compromised files in the computer registry yourself.

Kudos1

Re: FBI MONEYPAK VIRUS

finally sum one talks to us lol, i had got this ransomware from a p2p site, and when it hit me i restarted ran f8 and did a system restore then i ran a scan wit my nortons and bought a subcribstion to malwarebytes, and ran a full scan wit that and it found 9 malwares and removed them, my system seems to run a bit better, so do u think thats enough cathyto?

Kudos0

Re: FBI MONEYPAK VIRUS

I found this thread myself, and thought I'd chime in on how I fixed the trouble.  I couldn't get Safe Mode With Networking to work, so I had to use Safe Mode With Command Prompt.  Once the command prompt was up, I ran "explorer.exe" which finally got me into the Windows shell and allowed me to run Malwarebytes.  Malwarebytes found it easily, and cleaned it up with a reboot.

Anyway, I'd never had to go as far as entering Safe Mode with Command Prompt before, but that's what worked.

Kudos0

Re: FBI MONEYPAK VIRUS

Quads,

It's pretty clear you're good at this -- but I'm a little confused about your refusal to help people whose only crime is that they didn't happen to find you until after they made an honorable attempt to be self-sufficient.

Not my place to tell you what to do, and that is NOT my intention.  I'm just trying to understand why you take that particular stance.

Many thanks if you take the time to reply.

Best wishes if you don't.  :-)

- Steve M.

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