FBI MONEYPAK VIRUS
We have Norton 360. My son, in another state, has the FBI Moneypak Virus, he cannot do anything, even his desktop, or Norton disappears in a few seconds and the virus starts flashing it's warning to send $200 or the FBI will arrest him in 72 hours or less.
Neither one of us is computer literate. Both newbies. I tried to follow the instructions given to another person infected with this virus but it was beyond our range of comprehension.
Could someone please walk us thru the steps in full detail so we can break the strangle hold it has on his computer. He has a laptop with Windows 7, I have a desk top with Windows XP. Best Buy wants $200 to fix it, good for a year on all 3 computers linked by Norton. We are both wondering why Norton did not/could not stop this virus. Isn't that what it's supposed to do?
We both would be very, very grateful for some instructions with !st graders in mind. LOL, no I mean it.
Thank you for listening.