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Kudos0

random cpv.srv-ad.com blank pop-up screens

Running Windows 7 and am using Firefox v-14.0.

Recently I've noticed a blank screen will randomly be poped up and "cpv.srv-ad.com" will be opened when I clicked the firefox window. I tried to have a full scan with Norton 360, but it cannot detect any problem. Then I searched a lots of website, haven't found any useful information to get rid of this virus. Anyone can help me?

Thanks.

Stanley

Replies

Kudos0

Re: random cpv.srv-ad.com blank pop-up screens

Hey

Try this Security program, it plays nice with Norton products.

Malwarebytes Anti-Malware,  here are a link that you can download the program from.

http://filehippo.com/download_malwarebytes_anti_malware/

when you have installed the program, do not forget to update the program to the latest definitions, before you start a scan of your computer.

Good Luck

Sweman

Kudos0

Re: random cpv.srv-ad.com blank pop-up screens

Running Windows 7 and am using Firefox v-14.0.

Recently I've noticed a blank screen will randomly be poped up and "cpv.srv-ad.com" will be opened when I clicked the firefox window. I tried to have a full scan with Norton 360, but it cannot detect any problem. Then I searched a lots of website, haven't found any useful information to get rid of this virus. Anyone can help me?

Thanks.

Stanley

Kudos0

Re: random cpv.srv-ad.com blank pop-up screens

Thanks for your information. I tried the Malwarebytes and tdsskiller, but the cpv.srv-ad.com still pops up. Is there any other way to eliminate this virus?

And I just wonder why norton 360 can NOT detect and eliminate this?

Kudos0

Re: random cpv.srv-ad.com blank pop-up screens

Please try the following:

- Delete the temporary internet files, cache and prefetch.

- Check in Uninstall a Program(Control Panel) for any new programs/toolbars and remove it.

- Download & run a scan with Norton Power Eraser:

http://www.norton.com/npe

- Check if it detects/remove any threats.

Thanks,

HarryP

Kudos0

Re: random cpv.srv-ad.com blank pop-up screens

Hi Stanley,

Here are a few suggestions to try  -  http://support.mozilla.org/en-US/kb/fix-problems-your-home-page-or-search

Let us know how you get on.

Dave.

"But who has any right to find fault with a man who chooses to enjoy a pleasure that has no annoying consequences, or one who avoids a pain that produces no resultant pleasure?" "The wise man therefore always holds in these matters to this principle of selection: he rejects pleasures to secure other greater pleasures, or else he endures pains to avoid worse pains."

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