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Kudos0

Random ads are coming up on my computer but i cant see them how to remove them

I keep hearing random ads on my computer but i dont have my broswer up how do i remove them

Please help

Replies

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

I keep hearing random ads on my computer but i dont have my broswer up how do i remove them

Please help

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

Hey

What Norton product and version are you using on your computer?

Do a Full System Scan with the latest updates from Liveupdate, and see if norton finds anything.

You can also try Malwarebytes Anti-Malware, it plays nice with norton products.

Here are the link.

http://filehippo.com/download_malwarebytes_anti_malware/

Before you start the scan, download the latest definitions.

Good Luck

Sweman

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

what are trojans? After the scan thats what i saw and how do you get rid of it?

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

After the scan there it said trojan. what is that and how do you remove them?

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

Malwarebytes won't touch this and is not meant to detect this.

Quads

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

so what should i do?

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

can you help me remove this trojan off my computer?

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen


Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.
  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

Please read carefully

1. Please download aswMBR hxxp://public.avast.com/~gmerek/aswMBR.exe to your desktop. (replace the hxxp with http)
Double click the aswMBR.exe icon to run it
it will ask to download extra definitions - ALLOW IT / Yes
Click the Scan button to start the scan
On completion of the scan, click the save log button, save it to your desktop and Please attach the log in the post back, Don't have the program fix anything.

Quads

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

I forgot to give my vitals.

Windows 7 64-bit

Here you go

File Attachment: 
Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

Do you still have the Music / Voices / ads??

Quads

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

yes sometimes why?

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

Do you have a flash drive??

As of the Middle of July there is a .c -.d variant that does this on systems and it is not whistler.

Quads

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

yes

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 64 bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

Quads

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

Heres the log and thanks

File Attachment: 
Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

You don't have Norton / Symantec installed,  this is a forum for those products

You have McAfee and MSE installed   (MSE is in a loop)  so you have their forums to choose from.   You also have Malwarebytes in realtime and a startup .tmp file.

You may also have a TDLFS filesystem as well as zeroaccess.

Good Luck

Quads

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

can you help me find forum that gets rid of this trojan please and thank u

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

Just look up their forums.

Quads

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

if i had norton would you help me

Kudos0

Re: Random ads are coming up on my computer but i cant see them how to remove them

No as you would really struggle getting it in on top of all that, and as a trail if it was at all able to get installed.

You have other forums to go to.  You don't have Symantec Products so I am finished with this thread.

Quads

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