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Kudos0

Live Update failing to complete N360 engine

I'm on a Windows 7, 64-bit machine and running 360 version 6.0.1.2.  I have a ADSL broadband connection and use Firefox 14 and Thunderbird as my browser and email client. 

Live Update has been working fine with no problems, but recently it has started to produce a 'failure to complete update' notification, identifying the culprit as the N360 engine, a critical update.  Virus definitions continue to update normally around it.  Concurrently - and I can't tell if they are connected or not - the Full System Scan has started to freeze at some point before completion.

I have no reason to think there is a virus or malware on my machine.  The Quick Scan completes normally and other than the occasional tracker cookie, it has found nothing.  I doubled-checked the machine with one of the online scanners (Trend) and it indicated nothing.  And I'm quite security conscious in general.  My computer is set not to accept third-party cookies and I run three security/privacy add-ons in Firefox which block extraneous Flash and Java script.

My sense is that this is a conflict issue but I can't figure out what might be causing it.  So here's hoping someone in the community has resolved a similar issue.

Replies

Kudos0

Re: Live Update failing to complete N360 engine

Try clicking on Support - Get Support to run  Autofix to check your installation and fix what it finds.

Things happen. Export/Backup your Identity Safe data.
Kudos0

Re: Live Update failing to complete N360 engine

Did that.  It failed to fix the issue and when I clicked on the support page link, it directed me to a page saying that my Norton product installation failed to complete and I needed to download Norton Remove and Reinstall and completely reinstall my 360.  I'm good with doing this except . . .  this product was purchased online, so I download it.  I had some computer issues back in January which resulted in my doing a clean install of Windows 7 (same machine) but Norton read it as my installing 360 on a new machine and thus, I have only one download left.  If I uninstall and reinstall this, will this count as my last download, as obviously if I uninstall it, I have to download it again since I don't have it on disk?

Kudos0

Re: Live Update failing to complete N360 engine

Hi,

If you are reinstalling on the same machine it should not use another activation.  If you feel you should have two spare activations remaining,  you can contact Customer Support.  They should be able to fix that for you.  Live Chat is usually the quickest.  You can reach them at http://www.norton.com/chat.

Dave

Windows 7 Home Premium x64 SP1 x2 *** Norton 360 v21.6.0.32 *** Norton Security with Backup v22.0.2.17
Kudos1

Re: Live Update failing to complete N360 engine

Before you do the remove and reinstall, be sure to backup/export your Identity Safe data. It should survive the reinstall, but we are talking about a computer   

Also, after the install, be sure to run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Things happen. Export/Backup your Identity Safe data.

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