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Kudos0

Norton Confidential has crashed

Can someone tell me how to fix this problem. It keeps coming up saying Norton Confidential has crashed.

Thanks for any input on this situation.

Replies

Kudos0

Re: Norton Confidential has crashed

There is a problem with the Identity Protection add-on (which I believe is the renamed Confidential) and Norton are working on a fix.

As a workaround if you can go into your browser tools / Manage Add-ons and disable the Internet Protection (NIP) that should stop the crashes until this is fixed.

If not, tell us what browser, Norton Product and versions of Windows you are using.

Hugh
Kudos0

Re: Norton Confidential has crashed

I too have same problem...browser is Chrome and version 21.0.1180.79 m

Kudos2

Re: Norton Confidential has crashed

Hi,

We have released a patch for this issue. In order to get this patch, Please run live update until it shows "Your Norton product now has latest protection updates" and Restart the computer whenever it requires for a reboot, then check the issue again.

Hope this helps and let us know how it goes? 

Thanks,

Senthil.

Kudos0

Re: Norton Confidential has crashed

This has just started giving me trouble.  I ran the updates and rebooted.  I am using Chrome 21.0.1180.89

Kudos0

Re: Norton Confidential has crashed

I too am having the same problem since the latest update!

Kudos1

Re: Norton Confidential has crashed

Hi,

Sorry for the issue you are facing,

Could you provide the exact scenario in which you are facing this issue.

E.g.. Is it happening while visiting any specific sites?

Note: We have a known issue with chrome.  Please see more information from this thread http://community.norton.com/t5/Norton-Toolbar-Norton-Identity/Norton-Confidential-plug-in-crashing-Chrome/m-p/719516/highlight/true#M824

Thanks,

Senthil

Kudos0

Re: Norton Confidential has crashed

I have done all the things you recommend except disabling it. Isn't there anything else you can do? You have always been quick to fix any of these types of problems. Hopefully you can do this one too!!!

Kudos0

Re: Norton Confidential has crashed

Thanks for this answer. It is the "one" that solved the problem for me.  

Kudos0

Re: Norton Confidential has crashed


majabafa wrote:

Thanks for this answer. It is the "one" that solved the problem for me.  


If you are referring to disabling the Norton extension as the solution for you, it's a risky decision. By doing so, you also disable the anti-phishing technology that the Norton toolbar uses for Identity Safe and safe browsing. If you unknowingly went to a fraudulent shopping site, where you would enter sensitive information, you would not be protected.

 

Ensure your Chrome version is the latest ... 22.0.1229.92.

 

 

 

Ed

Kudos0

Re: Norton Confidential has crashed

My computer also gets really slow when watching youtube videos. It will always say "norton confidential has crashed" what should i do?


huwyngr wrote:

There is a problem with the Identity Protection add-on (which I believe is the renamed Confidential) and Norton are working on a fix.

As a workaround if you can go into your browser tools / Manage Add-ons and disable the Internet Protection (NIP) that should stop the crashes until this is fixed.

If not, tell us what browser, Norton Product and versions of Windows you are using.


Kudos0

Re: Norton Confidential has crashed

Same here, been searching everywhere... cannot do anything on google chrome so i had to disable Norton tollbar for now until a fix is made... just browsing my trusted sites atm...

Kudos0

Re: Norton Confidential has crashed

I kept having this same problem - it was almost as bad as having a virus!!  I'm happily now free of this problem.  On this page, click on Support at the top, and click on Live Chat.  From there, with your permission, a Symantec advisor will remotely control your computer and get rid!!  Did this just now and am very happy - it was so easy.  Hope this helps.

Kudos0

Re: Norton Confidential has crashed

Version 23.0.1271.64 m  Google Chrome is up to date. but it still crashed, locks up etc every couple of minutes  what now?
Kudos0

Re: Norton Confidential has crashed

I currently am using Google Chrome version 23.0.1271.97 however my Norton Confidential STILL continues to crash every now and then. It doesn't happen often, only like once every few weeks. It happens as soon as I log on, and load up Google Chrome, takes ages to load my home page (whereas most times it is quick and doesn't crash) then says that it stopped working. I close Google chrome and wait a couple minutes, load up chrome again but the same happens, the only way I can get on the internet when this happens is to log out, then log in again and it's all fine, however this is an annoyance. Please is there any way that this can stop happening without disabling it?

Kudos0

Re: Norton Confidential has crashed

It crashes at least once a day for me when I go on the home page (Google) so I would close the page and open Chrome again to fix it. Is quite annoying, especially as the computet is used by other family that would use the comp and not restart Chrome when it happens. It does it at random when I open Chrome but the first time on it never crashes.
Kudos0

Re: Norton Confidential has crashed

I have the same problem.  My problem is always during Boot-Up of computer.  I have not noticed it from Chrome, but I don't use it that much.  But, lately most of the time I boot my computer up in the morning, it won't do anything because of the "Norton Confidential Crash".  I have a brand new computer, Windows 7 with all the bells and whistles.  I wonder if I made a bad choice of purchasing Norton Internet Security??

The only thing that I have got to fix it, is just shutdown and reload.  Sometimes that fixes it.  But, that is a real pain.  So, now I am just leaving the computer on all the time.

Kudos0

Re: Norton Confidential has crashed

I don't have Norton Live Updates, or least I can't find it.  I have Norton Internet Security.  How do I update it to fix the problem with the patch.

Kudos0

Re: Norton Confidential has crashed

Mine happens at Boot Up only.  It won't let me do anything via the Browser.  I can NOT access the internet until I re-boot and reload my computer.

Kudos0

Re: Norton Confidential has crashed


huwyngr wrote:

There is a problem with the Identity Protection add-on (which I believe is the renamed Confidential) and Norton are working on a fix.

As a workaround if you can go into your browser tools / Manage Add-ons and disable the Internet Protection (NIP) that should stop the crashes until this is fixed.

If not, tell us what browser, Norton Product and versions of Windows you are using.


I looked at my Add-Ons, and I don't have that one.  I have:  Norton Toolbar, Norton Identity Protection, and Norton Vulnerability Protection.  Any of those I should disable??

Thanks,

Michael Vaughan

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